Hospitality Manager - Care Home (Permanent)

The Hospitality Manager will oversee and elevate the guest experience across our villas, heritage homes, and hospitality-driven projects. You will be responsible for day-to-day operations, property readiness, team coordination, and delivering the signature Jessica Bataille experience—warm, authentic, elegant, and deeply human.

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Responsibilities

Guest Experience & Operations • Own and design the full guest experience in our villas and Heritage Residences. • Ensure each property is impeccably prepared: housekeeping, amenities, styling, maintenance checks. • Coordinate arrivals, departures, and guest communication with a high level of service.

Hospitality Systems & Standards • Implement and maintain operational protocols and JB hospitality standards. • Coordinate external teams (cleaning, gardening, maintenance, technicians).

Lifestyle & Concierge Services • Manage bespoke services such as wellness sessions, private chefs, curated activities, and local experiences. • Create meaningful Mediterranean experiences that reflect the JB identity.

Property Management Support • Report incidents, coordinate repairs, and ensure quick and efficient resolution. • Oversee inventories, linens, consumables, and styling consistency.

Communication & Community Building • Act as the key touchpoint for guests, clients, and partners. • Deliver warm, elegant, and thoughtful hospitality aligned with our values.

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Qualifications • Experience in premium hospitality, boutique hotels, luxury villas, or high-end property management. • Excellent communication skills (English and Spanish required). • Strong sense of aesthetics and affinity for Mediterranean design. • Highly organized, proactive, autonomous, and detail-oriented. • Warm, service-driven personality with high reliability and emotional intelligence. • Ability to coordinate multiple tasks and teams smoothly.

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What We Offer • The opportunity to work within a creative, purpose-driven, and expanding group. • An inspiring environment in Jávea with unique Mediterranean projects. • Growth opportunities across various JB verticals: design, real estate, hospitality, experiences, and heritage. • A close, dynamic, and creative team culture.