Senior Product Manager - Reporting & Analytics

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Location: Toronto, ON, CA, M5J 2V5

Jobs by Category: Sales and Marketing

Job Function: Marketing

Status: Full Time

Schedule: Regular

Description Join our team and what we'll accomplish together

The TELUS Business Solutions (TBS) organization is dynamic, fast-paced, and entrepreneurial. Together, the team is responsible for driving profitable growth within a key growth segment for TELUS: Small & Medium business (SMB).

You will join a skilled and engaged team that works closely with our pricing, base management and sales teams to collectively reach our sales targets. Our team is focused on optimizing the customer lifetime value by launching thoughtful campaigns to upsell, cross-sell or nurture customers in key windows of time.

What you’ll do Your mandate is to be the central point for all customer data relating to campaign performance and customer lifecycle insights to support the team building out campaign

Create data dashboards to analyze complex data on campaign performance supporting a variety of sales teams

Constantly adapt reporting, create new data frameworks & measurements to support new sales teams, changing business priorities or to help focus on key areas of improvement

Work closely with BI stakeholders to enhance data inputs and derive actionable customer insights

Create targets for customer intensification (adding products), continuously monitor, flag risks & support the team to hit those targets

Support the Domo Migration project by moving all current reporting off of Domo and onto Looker Studio

Manage highly cross-functional projects with marketing, sales partners and data teams to deliver on program targets, improve conversion and positively impact business P&L outcomes

Conduct adhoc data analysis to support different strategic projects

Simplify complicated data results into easy-to-understand presentations to various levels including regular program summary updates to our leadership team

Qualifications What you bring

Experience with Looker Studio or Domo

You live and breathe data. You can take complex raw data & transform it into easy-to-digest analyses and actionable insights

You have strong people skills, ability to develop relationships with key stakeholders, and ability to work within a team

You thrive in change and ambiguity, handling shifting demands with ease

You are known for your ability to prioritize projects, to manage multiple deadlines simultaneously, and to help meet our collective goals in an exciting and agile environment

You can zoom in and out, balancing both strategy & marketing execution

Having a minimum 5+ years of work experience in marketing and/or data analysis is desired

Salary Range: $100,000-$150,000

Performance Bonus or Sales Incentive Plan: 15%

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits, which may vary per job function, such as:

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunitiestodevelop your skills

And much more …

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Sales and Marketing Help us, help our customers make a real connection

We are honoured to be recognized $14.7 billion

TELUS’s annual revenue

$4.8 billion

The brand value that TELUS brings

12

Consecutive years our annual dividend payment has increased

Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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