Reservation Executive

We’re Hiring: Reservations Executive – Mirashya Homes

Location:

Candolim (On-site) |

Goa-based candidates only Employment Type:

Full-Time About Mirashya Homes

Mirashya Homes is one of Goa’s fastest-growing luxury hospitality and real estate brands, operating as a full-service property management company. We manage a curated portfolio of high-end villas and boutique apartments, delivering seamless stays and elevated guest experiences across Goa. Our team is young, fast-paced, and growth-focused—we value ownership, efficiency, innovation, and a guest-first mindset. If you’re passionate about hospitality and thrive in a dynamic, guest-centric environment, you’ll feel right at home with us. Key Responsibilities

Reservations & Guest Communication

Manage daily reservations across OTAs (Airbnb, MMT, Goibibo), PMS, WhatsApp Business, calls & emails Respond to inquiries promptly and convert leads into bookings Guide guests on verification, booking steps, property details & stay requirements Maintain accurate calendars, availability & OTA listings Operations Coordination

Coordinate with caretakers, housekeeping & the ops team for smooth check-ins/outs Assist with concierge services & upsell value-added offerings (airport transfers, decorators, experiences, etc.) Ensure property readiness before guest arrivals Revenue, Reporting & Market Insights

Assist with pricing, discounts, taxes & promotional strategies Prepare daily/weekly reservation reports Track competitor rates, market trends & upcoming high-demand periods Support relationships with travel agents, brokers & B2B partners Issue Resolution & OTA Handling

Handle escalations professionally and empathetically Coordinate with OTA support (Airbnb, MMT, Booking.com, etc.) for disputes, adjustments & guest claims Ensure swift and effective resolution of concerns What We’re Looking For

Graduate in Hospitality, Tourism, Business, or related fields 1–3 years of experience in hospitality or reservations Excellent spoken & written English Experience with OTAs, PMS, WhatsApp Business & basic Excel Strong organizational skills & ability to multitask Problem-solving mindset with a calm, guest-first approach Flexibility to work weekends & holidays (rotational) ✨

Why Join Us?

Work with a premium, fast-growing hospitality brand Young, supportive and high-performance team Growth opportunities across reservations, operations & revenue management Exposure to luxury villas, boutique residences & high-profile clientele