CLINIC OPERATIONAL SUPERVISOR

ABOUT CAMPBELL COUNTY HEALTH

Campbell County Health (CCH) is more than just a hospital—we are a comprehensive healthcare system serving northeast Wyoming. Our organization includes Campbell County Memorial Hospital, a 90-bed acute care community hospital in Gillette; Campbell County Medical Group, featuring nearly 20 specialty and primary care clinics—including locations in Wright and Hulett; and The Legacy Living & Rehabilitation Center, a long-term care facility.

To be responsive to our employee’s needs we offer:

Generous PTO accrual (increases with tenure)

Paid sick leave days

Medical/Dental/Vision

Health Savings Account, Flexible Spending Account, Dependent Care Savings Account

403(b) with employer match

Early Childhood Center , discounted on-site childcare

And more!

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to learn more about our full benefits package

Job Summary

Working under the supervision of the Clinic Director, the Operational Supervisor assesses, plans, implements, evaluates and collaborates with other departments to ensure excellence in patient and family care reflective of Campbell County Health (CCH) and Campbell County Medical Group’s (CCMG) mission, vision and values. This position provides oversight, planning, assigning, and management of the work of professional and non-professional nursing, physician, and advanced clinical providers in the clinics for which they are responsible. Required to participate in interviewing and hiring staff and directly responsible for orienting and training personnel. The Operational Supervisor will integrate clinic goals for improvement across the care continuum. The Operational Supervisor is responsible for daily charge reconciliation for responsible clinics (in conjunction with the Clinical Supervisor). The Operational Supervisor will actively collaborate with the Clinic Director, including preparation of monthly and bi-weekly statistical analyses of key clinic functions.

Essential Functions

Exhibits a thorough understanding of Ambulatory Clinic function and provides daily oversight and management of staff performance and expectations to facilitate cohesive clinic operation

Ensures superior ongoing patient satisfaction and customer service

Conducts management responsibilities in a positive, professional manner

Exercises excellent interpersonal relationship skills in the management and coordination of clinical staff

Exercises effective problem solving skills

Demonstrates efficient time management and prioritization skills

Ensures staff accountability in implementing the nursing process (assessment, implementation and updating plan of care, performing interventions, providing patient and family education, and evaluation of outcomes)

Delegate tasks to staff and supervise follow-up

Is proficient in all electronic health records applications

Is proficient in Microsoft Office prepare reports and summaries as needed

Ensure that all paperwork and documentation is accurate and timely

Participates in the interviewing, hiring, and onboarding of clinical staff, and performance evaluations of clinical staffing conjunction with the Clinic Directors

Responsible for planning and assists with implementation of departmental training including orientation, competency assessment, mentoring, coaching and evaluation (with Director’s input)

Ensures staff are appropriately trained in current services and procedures for competency in best practice

Assists in the development of department budget and maintains fiscal compliance

Evaluates, implements, and coordinates the training for new procedures and equipment

Reviews, adjusts and plans daily staffing levels to ensure safe and cost-effective patient care. Completes clinical staff schedule to ensure appropriate coverage, including providing coverage for unexpected absences.

Communicates with Front Desk Supervisor to facilitate excellent patient flow and provide cohesive service

Ensures adequate stock of medical supplies by monitoring par levels and timely ordering process

Performs daily charge reconciliation for all responsible clinics

Responsible for agenda and holding meetings with all staff on a monthly basis in collaboration with Clinic Directors

Serves as liaison between clinical staff and clinic Directors

Maintains confidentiality of all personnel and patient care and relations information

Ensure that all staff represent CCH and CCMG in a professional manner

Actively participates in Strategic Planning for the department and organization

Collaborates in development and achievement of departmental goals and objectives

Actively participates in Customer/Guest Relations and Mandatory Education programs

Participates in the development of departmental policies and assures staff compliance with Hospital, Ambulatory Clinic and departmental standards of practice

Assists with development and implementation of departmental strategic plan when applicable as assigned.

May be required to manage in other clinic environments according to the distribution of staff and patient loads.

Enforces and models CCH & CCMG mission, vision and values

Must be free from governmental sanctions involving health care and/or financial practices

Complies with the hospital’s Corporate Compliance Program, including, but not limited to the Code of Conduct, laws and regulations, and hospital policies and procedures.

Performs other duties as assigned

Job Qualifications

Education

Graduate of an accredited school of nursing or Bachelor’s degree in Business Administration or related field, or 3–5 years of work-related experience.

Certifications required

See Cardiopulmonary Resuscitation Certification Policy and Certifications/Education Requirements Policy

Experience

Experience in an ambulatory clinic preferred.

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