Client services officer M/F

ABOUT THE COMPANY

Welcome to Plaza Premium Group, we're people passionate about "Making Travel Better". We are a global company with team members from all walks of life, together we are #PPGFamily, together we are building a legacy. We will share our incredible pride for job, company and industry

Believe in customer service, and treating every person with kindness

As industry leaders in innovating global airport hospitality, you will work with colleagues from all parts of the world for a truly global experience. You will help and craft services and facilities in over 200 locations in more than 60 international airports across the world.

Handle check in procedure and follow admission instruction • Greet, receive and bid farewell guests at Entrance and Reception • Assist guests with their internet access requirements, baggage arrangement, shower and nap room booking • Assist to promote various services and facilities of our airport lounges to customers, ensure able to deals with guest requests and complaints promptly and effectively • Responsible for answering the telephone line and taking appropriate immediate action. • Maintain accurate records including cash flows and receipts. • To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system. • Relevant experiences in hotel or catering is an advantage • Good command of spoken and written English, Spanish (additional language is an advantage) • Ability to manage customer complaints and feedback, with strong problem-solving skills. • Shift duties are required •