Senior AI Software development manager

Senior Manager – Software Development & Architecture (AI Contact Center Solutions) Location: Toronto, ON (Hybrid – 2–3 days onsite)

We’re seeking a Senior Manager, Software Development & Architecture to lead Agile teams building digital onboarding, AI‑driven support, and telephony platforms for a leading organization in the financial technology space.

What You’ll Do:

Lead and mentor Agile development teams delivering enterprise‑grade digital support and contact center solutions.

Define and implement software architecture standards ensuring scalability, performance, and maintainability.

Collaborate cross‑functionally with product, engineering, and leadership teams to drive platform innovation.

Conduct architecture and code reviews, promote engineering best practices, and manage multiple delivery streams.

Guide platform evolution by integrating emerging technologies such as

AI‑powered customer service

and

enterprise knowledge management systems .

What You Bring:

8+ years of progressive software development experience, including 3+ years in team leadership or architecture roles.

Strong hands‑on coding background and current experience reviewing code and technical designs.

Proven experience in

AI‑enabled contact center or digital support technologies

– ideally two of the following:

Ada (AI‑powered customer service)

Five9 (Contact Center)

KMS Lighthouse (Enterprise Knowledge Management)

Experience leading Agile delivery teams, setting technical direction, and aligning platforms with business strategy.

Excellent communication and stakeholder management skills.

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