Resource Delivery & Professional Services Operations Manager - Australia

Snowflake is about empowering enterprises to achieve their full potential — and people too. With a culture that’s all in on impact, innovation, and collaboration, Snowflake is the sweet spot for building big, moving fast, and taking technology — and careers — to the next level.

Snowflake is growing fast and we’re scaling our team to help enable and accelerate our growth. We’re passionate about our people, our customers, our values and our culture! We’re also looking for people with a growth mindset and the pragmatic insight to solve for today while building for the future. And as a Snowflake employee, you will be accountable for supporting and enabling diversity and belonging.

The primary responsibility of the

Resource Delivery Manager (RDM) & Operations Manager

is to manage resourcing for professional services engagements + assist in running the day-to-day operations and financials across a group of regions in Asia-Pacific & Japan. This position will work closely with the Practice Directors, Practice Managers, and Services Delivery Managers to understand resource demand and requirements, as well as provide oversight on various end-to-end operational processes. You will also provide staffing for engagements based on skills and availability.

You will be expected to resolve conflict with competing priorities, to be proactive, and to drive best practices. Additionally, you will need to balance goals that are sometimes competing including achieving target billable utilization, quality of delivery, and employee development. The position demands a high degree of organization and attention to detail.

This role is completely remote, and while being Asia-Pacific and Japan focused, can be based anywhere in Australia.

AS A RESOURCE DELIVERY MANAGER & OPERATIONS MANAGER IN SNOWFLAKE PROFESSIONAL SERVICES, YOU WILL:

Act as owner of the schedule and booking confirmations

Discuss active projects and potential new business with Professional Services Management on a regular basis to understand resource demand and requirements and make recommendations based on skills match and availability

Run weekly resource meetings and facilitate resourcing decisions, solving problems and resolving conflict/competing priorities

Maintain resource schedules in PSA system of record

Manage collaboration process to borrow and loan resources between regions

Proactively identify issues for Professional Services management, including developing and distributing reports that monitor utilization (under or over)

Work with PS management to implement action plans to resolve issues.

Develop and drive best practices around resourcing across the organization

Assist with development and implementation of new hire ramp up plans

Drive PS to meet goals for billable utilization, customer satisfaction, and quality of delivery

Proactively analyze data and provide recommendations for areas of improvement relating to services delivery and the resource management process.

Weekly time entry and approvals process to ensure accuracy and timeliness. Highlight anomalies and coordinate adjustments as necessary.

Work closely with the regional PS Operations Managers on project and backlog hygiene, preparation for month end, and other ad-hoc needs as required

New hire set up accuracy checks and coordinate week one new hire meetings and readouts alongside the regional PS Operations Managers

Coordinate ad-hoc meetings as needed i.e. deal reviews, additional operational hygiene checks, ensuring any prerequisites are met before agenda

OUR IDEAL RESOURCE DELIVERY MANAGER & OPERATIONS MANAGER WILL INCLUDE:

5+ years resource management or project management experience in software solutions industry

Proven ability to thrive in a fast-paced environment, seamlessly managing multiple tasks and shifting priorities

Demonstrated commitment to rapid response times and a strong sense of urgency in addressing stakeholder needs

Highly responsive and customer focused

Assertive conflict-resolution and problem-solving skills

Clear and concise communication in both written and verbal form

Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results

Highly detail oriented and able to work autonomously

Ability to manage multiple tasks and tight deadlines with confidence and ease

Ability to prioritize and organize workload across multiple groups and time zones

Bachelor's degree

Snowflake is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, gender identity or expression, marital status, national origin, disability, protected veteran status, race, religion, pregnancy, sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com

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