Business Delivery Manager

In a nutshell As Business Delivery Manager within our Digital OnLine (DOL) team you will lead a cross‑functional IT team closely aligned with business stakeholders. Your mission: drive user satisfaction, maximize application adoption, oversee deployments of new modules and geographies and ensure seamless incident and request management.

Where you will be based and what business you will support Based in Nantes France; you will support our Eurofins Digital OnLine (DOL) team which is managing multiple eCommerce products. The team is continuously improving the applications to meet business demand and improve customer satisfaction.

Essential Job Duties and Responsibilities Strategic Partnership & Communication

Serve as a trusted business partner to DOL stakeholders and National Business Line leaders

Lead DOL steering committees for high‑demand scopes

Communicate proactively about new features, application health and incident trends

Measure stakeholder satisfaction via NPS surveys

Deployment Leadership

Manage two Business Solutions Delivery Leads

Plan and execute deployments of DOL applications (new modules, new geographies)

Oversee deployment preparation, customer onboarding, incident resolution, hand‑over to Support and stakeholder communication

Support Team Management

Lead a support team comprising 1 Support Manager, 1 Problem Manager and 8 Support Analysts

Ensure timely resolution of incidents and requests from DOL business users

Promote proactive problem management to reduce incident recurrence

Continuously improve support processes using KPI‑driven insights

Cross-Functional Collaboration

Coordinate with Eurofins IT teams including infrastructure and application groups

Align deployment and support efforts across organizational boundaries

Reporting lines (based in DOL's current set‑up)

This role will report to DOL Program Manager

What can we do for you

A competitive salary package including bonus and benefits

Extensive on‑the‑job coaching and training opportunities

Challenges within a multi‑cultural and cross‑regional team as part of the international and fast‑growing Eurofins organization

A dynamic working environment with a good team spirit where personal development and growth are highly encouraged

Qualifications

Bachelor’s degree in Business, Computer Science, Engineering or related field; Master’s degree is a plus

Previous experience in management of IT teams and delivering business‑facing solutions

Strong business acumen and ability to engage with stakeholders from executives to end users

Excellent communication skills (written and verbal)

Customer‑focused mindset with a track record of managing expectations

Highly organized, analytical, curious and adept at troubleshooting

Ability to prioritise, multitask and manage time effectively

Fluent in English

What else should you know As the role and Eurofins teams are international please ensure to submit your application in English Language.

Additional Information We support your development! If you feel you don’t match 100% of the requirements, don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity Eurofins network of companies belief in strength and innovation through diversity and being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us We are well on our way to achieving our objective of carbon neutrality by 2025 through a combination of emission reduction and compensation initiatives. We encourage our laboratory leaders to make sustainable changes at their local level and, in addition to their initiatives, we also count on our dedicated carbon reduction team to help us achieve this goal.

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