Capability Partner - Lending

About the Role As a Capability Partner – Lending you will play a crucial role in ensuring that BOQ Group team members have the knowledge, skills, and accreditations required to excel in their roles.

You will work closely with the broader Banker Capability team to provide a wide range of learning solutions tailored to the training needs across the Retail Bank, particularly in home and commercial lending.

Your role will involve designing, developing and maintaining training materials, as well as delivering both in‑person and digital classroom programs. You will be responsible for continuously refining and managing training content to ensure it complies with legislative and policy changes, enhances the learner experience, improves business performance, and achieves positive customer outcomes. Additionally, you will support the implementation of lending change initiatives.

Qualifications To be successful in this role, you will have a comprehensive understanding of customer service and lending (both consumer and home) within a Retail Bank environment, as well as a solid grasp of the Financial Services industry.

You should possess technical lending skills, demonstrate engaging facilitation techniques, and have well‑developed internal consulting abilities. Strong written and verbal communication skills are essential, along with an understanding of training needs analysis and methodologies.

Being tech‑savvy and able to explore new technologies to support the design and delivery of engaging learning experiences is highly desirable. Additionally, having a keen eye for design and the ability to create visually appealing and effective training materials will be a significant advantage.

Key attributes for this role include resilience, adaptability to change, an outcome‑focused mindset, resourcefulness, and proactive information‑seeking. You should have superior organisational skills, the ability to coach others and model desirable behaviours, and excellent judgement and decision‑making skills, knowing when to consult with key stakeholders.

About Us BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine alternative to Australian financial services for customers and employees.

Our family of brands (Bank of Queensland (BOQ), ME Bank, Virgin Money Australia, BOQ Specialist) each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities.

BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.

Since 2021, BOQ Group has been recognised as an Employer of Choice for Gender Equality by the Workplace Gender Equality Agency (WGEA). In 2023, we successfully implemented an innovative Reconciliation Plan, driving positive change and promoting inclusivity across BOQ Group.

At BOQ Group, we are passionate about creating an exceptional work environment that nurtures both your professional and personal growth.

Benefits

Flexible working arrangement – Balance your work and personal life with ease.

Discounted financial products – Enjoy exclusive rates on our financial services across the Group.

Salary sacrificing options – Maximise your take‑home pay with our salary packaging options.

Paid parental leave with no minimum requirements – Spend quality time with your new family member without any worries.

Purchase additional annual leave – Need more time off? You can buy extra leave days.

Discounted private health insurance plan – Take care of your health with our special rates.

Employee Assistance Program (EAP) – Access confidential support for personal and professional challenges for you and your family.

Access to employee network groups – Connect with peers through our First Nations Reconciliation, LGBTQIA+, Multicultural, Gender, Early Careers, and accessibility groups.

Pride in Diversity membership – We are proud members of Pride in Diversity and actively participate in the Australian Workplace Equality Index.

How to Apply To apply for this role, follow the links.

BOQ Group is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities. When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.

If you are successful for a role with BOQ Group, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti‑Money Laundering and Counter Terrorism Financing Act. These checks may include, but are not limited to identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

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