Regional Customer Success Manager Leader

Regional Customer Success Manager Leader About the job Regional Customer Success Manager Leader Job Description:

Require an enthusiastic and a talented person who thrives in enterprise software sales and can:

Be the Single Point of Contact for Customer Success in respective region in Indonesia, Malaysia, Singapore and manage relationships with senior leadership of customers

Grow base customer revenue and create net new opportunities.

Conceptualize and implement strategies with a view to expand existing relationships for company products / services.

Work with company Solution Architects to fine tune and present solutions to customers

Ensure Time bound Revenue book and collection of receivables.

Grow and build CSM team in the region as may be required from time to time.

Skills & Experience

An enthusiastic and talented person who thrives in enterprise sales and can:

Align with customers and company to create a joint vision of the future

Empathy with customer.

Be consistent and detail oriented

University Degree with a minimum of10-15 years in CSM (Customer Success)

Retail Software experience

Creativity in solving complex problems.

Is an outgoing person and team player who enjoys working in a team environment

Work Setup:

Work shift: Dayshift

Setup: Hybrid -Depending on clients requirement,must be willing to do client visits)

Location: This role is open to candidates from Indonesia or Malaysia. Must be willing to travel, as this position will involve extensive travel.

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