Customer Service Representative

About Us RecruitGo is a leading Employer of Record (EOR) company specializing in bridging top talents in emerging markets with global clients. Our services enable businesses to hire, manage, and pay employees internationally with ease. We are committed to providing seamless and efficient solutions to our clients and fostering a dynamic and inclusive work environment for our team.

Position Overview RecruitGo is looking for a Customer Service Representative to provide professional, empathetic, and timely support to patients through phone and email communication. The role involves handling inquiries, returning calls, and ensuring that each patient receives a positive and efficient service experience.

This position is work‑from‑home, and candidates must have a reliable setup and be based in a major city in the Philippines with stable power and internet connectivity.

Responsibilities

Answer incoming phone calls from patients and address their inquiries

Return calls to patients who have left voicemail messages

Respond promptly and professionally to patient email requests

Perform other administrative or support tasks as needed

Requirements

Minimum of 2 years of experience in a Customer Service role handling phone support

Excellent verbal and written communication skills

High attention to detail and strong sense of empathy

Ability to work independently while contributing to a collaborative team

Must have a personal computer, reliable internet connection, and headset suitable for WFH setup

Must reside in a main city in the Philippines with dependable power and internet service (not in remote areas)

Why RecruitGo? RecruitGo seamlessly links world‑class business partners with top‑tier global talent in emerging markets. Secure legal employment through our Employer of Record services and embark on a journey to unparalleled professional opportunities.

Benefits

Salary:

Php 25,000 - 27,000

Work Set up:

Remote

Work Schedule:

Monday to Friday; 09:00 - 18:00 Sydney Time (or 8 am to 5 pm Sydney Time - depending on business needs)

Working Device:

Candidate own equipment

Diverse Challenges:

Each day offers fresh opportunities and unique challenges that keep your work engaging and rewarding.

Team Collaboration:

Join forces with a supportive team, where your insights and contributions are valued.

Inclusivity:

Be part of an inclusive and diverse workplace that values your contributions. Work with the internal team to ensure timely delivery of services to clients and ensure that clients & expectations are met.

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