Credit Services Consultant

For over 165 years, CGU has been insuring ambition. Part of Insurance Australia Group (known as IAG), we’re a leading commercial, rural and personal lines insurer and a top-three provider of workers compensation insurance.

Step into a high-impact role where accuracy and collaboration are key. As a Credit Services Consultant, you’ll be part of a close-knit team managing premium and credit control across CGU’s intermediated portfolio. You’ll handle high-value transactions, respond to broker queries, and work across multiple systems daily. If you’re tech-savvy, thrive on solving problems, and enjoy working side‑by‑side with others, this is your opportunity to make a meaningful contribution.

This is a permanent full‑time role based in Naarm (Melbourne), Gadigal Country (Darling Park 2, Sydney) or Meanjin (Brisbane).

What You'll Do

Manage credit administration tasks including direct debit, creditor maintenance, and policy cancellations

Reconcile broker remittances and process payments via EFT and cheque

Respond to broker queries and maintain strong relationships with intermediaries

Navigate multiple systems to resolve complex account and commission issues

Apply credit risk strategies to reduce aged debt and unidentified policies

Prepare reports and support legal correspondence for doubtful debt cycle

Contribute to a collaborative team culture and support operational outcomes

What You'll Bring

Experience in credit, finance or insurance operations

Strong customer service and communication skills

Confidence working across multiple systems and apps

Solid Excel skills and attention to detail

Familiarity with GIS, PMS or similar systems (a plus)

What We Offer

Boosted superannuation with 13% as standard.

20 days annual leave + 5 days MyLeave (extra leave for what’s important to you).

Work from home and many more flexibility options with myFlex.

Up to 50% off personal insurance, including home and motor insurance.

Partner discounts on private health insurance, tech & appliances, and many more.

Industry‑leading 20 weeks paid parental leave.

Access to LinkedIn Learning, the award‑winning IAG Academy, study assistance and secondment opportunities.

*employment type eligibility criteria apply

Adjustments and Support If you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to ***********@iag.com.au for a confidential conversation.

More About Us As part of IAG you'll enjoy a world of career opportunities, a purpose‑led place focused on creating connection and belonging, and where you can create meaningful impact every day and grow your career beyond the expected. That’s not just words. It’s our people promise. We're ready for you with unexpected opportunities for your career, your work‑life and your ability to make a difference. We celebrate all viewpoints shaped by life experiences and culture, and are guided by the knowledge and voice of Aboriginal and Torres Strait Islander peoples, businesses, and communities. We collaborate on Indigenous‑led solutions that enable growth and create meaningful change for our customers and employees.

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