Level 2 Infrastructure Support Engineer

Job Description

We are looking for an experienced

Middleware / IIS Administrator

with

5–6 years of hands-on expertise

in managing and optimising web application environments. This role is ideal for a proactive professional with strong problem-solving skills and a customer-oriented mindset to deliver high-quality services in a high expectation environment.

JOB DESCRIPTION As part of our Infrastructure team in a global IT Program, you will work closely with

Application Support

and

Release Management

teams to monitor and troubleshoot Production instances, contribute to changes implementation as per established standards, and participate to major incident technical bridges. The technical stack encompasses C# / .NET web applications, IIS administration, Windows and Linux OS, MS SQL databases, VM and container management. Beyond routine tasks, your creativity and proficiency in scripting (Powershell and other languages) will be appreciated to contribute to continuous improvement and automation initiatives. A strong customer-service mindset, excellent communication skills are essential for success in this role.

Key Responsibilities Administer and maintain

IIS 10 web servers

supporting .NET applications. Configure bindings, manage websites, backups, and configuration versions. Troubleshoot

application pools , virtual directories, and worker processes. Implement

SSL certificates , authentication, access controls, and security best practices. Diagnose and resolve IIS, ASP.NET, deployment, and performance issues. Collaborate on

Azure PaaS/SaaS components

(Azure Functions, .NET, JavaScript, Python). Utilise Azure monitoring tools for performance and health tracking. Manage deployments using tools such as

Octopus Deploy . Automate operational tasks with

PowerShell

and other scripting languages. Provide support for

MS SQL Server

and coordinate with DBAs for issue resolution. Perform

Windows Server 2016/2019 administration

and troubleshooting. Apply

ITIL processes

(Change, Incident, Problem); ITIL Foundation certification preferred. Design and maintain

CI/CD pipelines

for efficient delivery. Implement containerized solutions using

Docker

and manage environments with

Docker Compose . Work with orchestration and configuration tools ( Jenkins, Octopus, Docker, Kubernetes ).

Qualifications

Desired Technical Stack Web Servers:

IIS, Nginx, Tomcat Scripting:

PowerShell, Python, Bash Containers:

Docker, Kubernetes Platforms:

Windows, Linux Database:

MS SQL Ticketing Tools:

JIRA, ServiceNow Operating Systems:

Windows, Linux, UNIX Cloud:

Microsoft Azure CI/CD & Deployment Tools:

Octopus Deploy Version Control:

Azure DevOps, TFS

Additional Information

Working hours:

Monday to Friday - 08:00 to 17:00 Hybrid Work