Senior Travel Consultant (Sales) Packages & Cruises

Senior Travel Consultant (Sales) Packages & Cruises Company: Spring Travels Surrey Location: Remote Employment Type: Full-time

About Us Spring Travels is a trusted travel agency based in Surrey, BC. We specialize in helping Canadians book vacations, packages, and cruises, with a growing focus on Caribbean and US cruise holidays originating from Vancouver and Toronto. Our mission is to provide seamless, value-driven travel experiences backed by expert service.

The Opportunity We are looking for a Senior Travel Consultant with proven experience in selling vacation packages and cruises. The successful candidate must be proficient with Canadian package booking platforms and have strong sales skills.

This is a sales-focused role; you’ll be advising clients on Caribbean destinations, US cruises, and air-inclusive packages while consistently achieving revenue goals.

Key Responsibilities • Handle inbound calls, chats, and online inquiries in a professional manner • Sell Caribbean and US cruise vacations departing from Canada (YVR, YYZ, YUL, etc.) • Build and manage bookings through Softvoyage, Sirev, TravelBrands, WestJet Vacations, Air Canada Vacations, and other platforms • Recommend and upsell air + cruise bundles, hotels, excursions, and cabin upgrades • Meet or exceed monthly sales and conversion targets • Deliver excellent customer service and resolve client concerns promptly • Stay current on cruise line promotions, supplier incentives, and industry trends

Required Qualifications • 3+ years of experience in a retail or wholesale travel agency • Strong sales background in packages and/or cruise holidays • Proficiency with Canadian package platforms: Softvoyage, Sirev, TravelBrands, WestJet Vacations, Air

Canada Vacations (mandatory) • Excellent communication, organizational, and client service skills • Knowledge of Caribbean destinations and US cruise ports • Ability to work independently in a remote environment with Canadian business hours

Preferred Qualifications • Familiarity with group bookings and cruise group sales • Cruise-specific training or certifications (e.g., CLIA, cruise line academies) • Experience building complex itineraries combining air, cruise, and land packages

What We Offer • 100% remote work • Competitive base salary + commission and supplier incentives • Supportive, collaborative team culture • Ongoing professional development and training

How to Apply Please send the following to jobs@springtravels.ca with the subject line: Senior Travel Consultant – Packages & Cruises (Remote): 1. Resume – highlighting your sales achievements and platform knowledge 2. Cover Letter – describing your cruise/package sales experience 3. Short Video (2–3 minutes) – introduce yourself and show us: • Why you are the right candidate • Your experience with Softvoyage, Sirev, and other Canadian platforms • How you approach upselling (e.g., moving a client from an inside cabin to a balcony) • Your style of customer service and client relationship building The video doesn’t need to be polished, just clear enough so we can see how you communicate and present yourself.