Assistant Store Manager

About Us At Habitat Pet Supplies, we are passionate about pets and their well‑being. We are a leading Australian, independent, family‑owned pet supply business, with seven successful stores in Melbourne! Known for our wide range of quality products and exceptional customer service, we are looking for a dynamic and experienced Assistant Store Manager to join our team and help us continue to deliver outstanding service to our customers and their pets.

Role Overview As the Assistant Store Manager at Habitat Pet Supplies, you will be responsible for supporting the Store Manager in the overall management of our friendly and established Altona store! You will assist in leading a dedicated team, ensuring the smooth day‑to‑day operations of the store, and contribute to achieving sales goals. Your role will involve everything from inventory management to team member development, all while maintaining our high standards of customer service.

Key Responsibilities

Assist in managing the store’s daily operations, including stock management, ordering, promotions and visual merchandising

Assist in guiding and motivating the sales team to achieve store goals, ensuring exceptional communication and teamwork

Support the Store Manager in the induction, training and development of team members in line with HR policies and procedures

Deliver outstanding customer service, ensuring every customer has a positive experience

Have experience using and managing POS, rostering and inventory management software with efficiency

Maintain a proactive and positive attitude, adapting to challenges and changes as they ariseWork calmly under pressure, demonstrating strong organisational and problem‑solving skills

Ensure compliance with Workplace Health & Safety (WH&S) policies and procedures

Be flexible with working hours, including availability on weekdays, weekends, and public holidays

Display a genuine love and concern for the well‑being of animals

Ability to perform heavy lifting up to 20kg is required as part of the role.

Key Skills

Proven experience in a senior management role within a retail environment

Strong leadership skills with a history of successfully guiding and motivating teams

Exceptional communication skills, both verbal and written

Confidence in handling the induction and training of staff

Excellent organisational skills and a problem‑solving mindset

Commitment to WH&S standards and procedures.

Experience working in the pet supply industry.

Why Join Us? At Habitat Pet Supplies, you will have the opportunity to develop as a senior leader among a passionate team in a supportive and friendly environment. If you are a retail professional with a love for animals and a drive to deliver exceptional customer service, we would love to hear from you!

How to Apply To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and why you are the perfect fit for the Assistant Store Manager role at Habitat Pet Supplies.

We look forward to welcoming a new leader to our team who shares our commitment to pets and their owners!

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