Head of Mental Health Services

Role Head of Mental Health

Location Statewide

About us With over 55 years of experience, New Horizons is a leading provider of disability, aged care, and community support services, committed to empowering individuals to live their best lives.

Why work with us Above award pay and great benefits.

Your work matters. And so does your pay. At New Horizons, enjoy above-award pay, penalty rates, and salary packaging options that can increase your take home pay by up to $18,550. Plus, get access to novated leasing, paid parental leave, and for full-time employees, RDOs.

Grow with us Did you know our CEO Luke Buckley started out as a support worker with us, 15 years ago? That’s proof your career can go anywhere here. We invest in your future with ongoing training and mentoring, clear career advancement pathways, opportunities to specialise in aged care and disability support, and a rewards and recognition program that celebrates your wins.

Perks for your wellbeing On top of meaningful work, you’ll enjoy extras like Fitness Passport and our confidential Employee Assistance Program, giving you access to fitness, counselling, and wellbeing support when you need it.

Work your way At New Horizons, you’ll get flexible scheduling and work arrangements that support a healthy work-life balance. You can also purchase extra annual leave, and if you work 10 weekends a year, you’ll enjoy an additional week of leave on top.

A supportive community Join a collaborative and respectful team, where diversity is celebrated and every individual is valued. Build meaningful relationships with clients and their families, fostering belonging and making a real difference in the community.

Strong leadership At New Horizons, you’ll be backed by experienced leaders who put your success and well‑being first. With tailored coaching and mentoring, you’ll have the support you need to grow and thrive.

About the role The Head of Mental Health Services is responsible for leading and overseeing New Horizons’ Mental Health programs across NSW. In this role, you will guide the design and delivery of trauma‑informed, recovery‑oriented services, ensuring programs meet quality standards and contractual requirements.

You will support and lead Mental Health Service Delivery Managers, strengthen workforce capability, and drive continuous improvement across all regions. A key part of the role involves building strong relationships with NSW Health, Local Health Districts, housing providers, and community organisations.

This role suits a strong leader who can balance strategic planning with day‑to‑day operational needs, while championing person‑centred care and lived experience within mental health services.

Your responsibilities

Lead Mental Health programs across NSW to ensure high‑quality, trauma‑informed, and recovery‑focused services

Build strong relationships with NSW Health, Local Health Districts, housing providers, and community partners

Support and guide Mental Health Service Delivery Managers and frontline teams

Monitor service performance, manage risks, and ensure all contractual and compliance requirements are met

Oversee onboarding, supervision, and development of staff to strengthen workforce capability

Use data and feedback to drive continuous improvement and enhance client outcomes

Monitor program performance against KPIs and ensure compliance with all contractual, legal, and WHS requirements

About you

Tertiary qualifications in a relevant health related discipline

Minimum of 5 years leading a Mental Health service and working in a Hasi/CLS program

Strong understanding of Hasi/CLS model of practice and recovery orientated care

Ability to travel across NSW as required

Capability in strategic leadership, stakeholder engagement, and workforce development

Pre‑employment Checks

Current Police Check (Issued within the last 3 months)

Current NSW Drivers License

NDIS worker Check (or willingness to obtain)

NSW WWCC (or willingness to obtain)

How to Apply To register your interest, please click

‘Apply Now’

and provide a resume and cover letter outlining your suitability for the role.

If you have any questions about this role or would like to discuss any reasonable adjustment you may require throughout the recruitment process, or require alternative method of submitting your application, please email recruit@newhorizons.net.au.

IMPORTANT New Horizons is an equal Opportunity Employer, and our people represent the community which we serve. We invite all the applicants to apply, including First Nations People, and people from diverse social, cultural and gender backgrounds.

New Horizons acknowledges all Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land.

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