Lead Support Manager

Working in a fast-paced, constantly evolving environment, you will be responsible for providing a high level of customer service and hands-on support. This is a fantastic opportunity to join an ambitious company operating at the forefront of their industry and play a key role in ensuring the successful delivery of a premium IT support service. This is for Hands-on Team Leader position that will require an individual to solve customer support issues. Managing the day-to-day support provided by our team across multiple sites in Europe. The team consists of On-Site Technicians (OSS) that visit customer's machines to solve support related problems or resolve issues remotely. This team interfaces with the Service Desk and other support teams to achieve the deliverables supporting the OSS contract. Candidates should have experience managing teams, delivering a quality service on customer sites. Manage weekly team meetings to ensure training and information distributed to all the team; Co-Ordinate onsite support with Customer Client Service Lead; Provide installation and upgrade services of supported hardware and software; Support of key engineering applications at use within the business; Provide on-site support to the Madrid site; Ensure planning, schedules, breaks, code of conduct etc. 4 Years' experience in an IT Support Role; Proficiency in local language and a good level of English; Good knowledge of MS Office 365; Ability to co-ordinate with multiple IT teams to achieve desired outcome and previous experience in vendor management; ITIL Certification is a big plus; Proficient in Microsoft Office 365, Including Skype/Teams; Experience using ticketing tools to manage support (Service Now); Strong sense of customer service and good organizational skills; The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients. We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses. If you suspect you've been targeted, please contact us immediately at for verification. We will never ask for payment at any stage of the recruitment process.