Service Delivery Manager

About the company Forum Recruitment

is proud to partner with a leading provider of facilities management services to local government. With a strong commitment to service excellence, safety, and stakeholder engagement, this organisation delivers high-quality outcomes across multiple sites and contracts.

About the role As the Service Delivery Manager, you will be responsible for the safe and efficient coordination of services, ensuring high standards of operational delivery and stakeholder satisfaction. You will lead a team and manage subcontractors to meet performance targets, compliance standards, and customer expectations.

Responsibilities

Deliver services in line with customer KPIs and service level expectations.

Monitor operational performance and identify opportunities for cost reduction and efficiency.

Lead stakeholder engagement and maintain strong relationships at a state level.

Ensure compliance with health and safety standards, conducting audits and managing risk.

Manage subcontractor performance, ensuring quality, compliance, and continuous improvement.

Qualifications

A degree or trade qualification with a minimum of 10 years' experience in facilities management or maintenance.

Proven experience managing multi-site facility contracts and leading operational teams.

Strong communication and leadership skills with a customer-focused approach.

A background in construction, facilities, or contract management within service industries.

Demonstrated ability to work autonomously and make sound decisions under pressure.

What's in it for you? This is a fantastic opportunity to join a respected organisation where your leadership will directly impact service delivery and client satisfaction. You'll enjoy a collaborative work environment, professional development opportunities, and the chance to make a meaningful contribution to local government services.

Next steps Please attach your resume and cover letter by following the links on this website to APPLY. For the temporary position contact Charlotte Preece on 0408 663 ***. For permanent hire, contact Sam Nutbean on 0427 377 ***. Thank you.

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