Shopify/ Gorgias Customer Support Agent

Shopify/Gorgias Customer Support Agent (Remote) At TalentPop, we believe customer support is more than just answering questions — it’s about building real trust with every interaction. We're looking for thoughtful, friendly, and tech-savvy individuals who love helping others and want to grow their careers in a fully remote environment.

What You’ll Do

Respond to customers via chat, email, or phone in a professional and friendly manner

Handle inquiries related to product information, order tracking, returns, and account concerns

Use Gorgias and Shopify to manage tickets and provide fast, accurate support

Stay informed on product updates and support practices to ensure a consistent customer experience

What We Offer

Competitive pay with annual performance-based increases

Paid time off so you can rest and recharge

Health and dental insurance or a health stipend to make you feel your best!

Comprehensive health and dental insurance

Holiday bonuses in appreciation of your hard work

Fully remote setup — work from anywhere you're comfortable

Opportunities to grow with us as we scale

What We’re Looking For

Excellent written and spoken English communication skills

At least 1 year of online/remote customer service experience (especially in e-commerce or remote support)

Experience with platforms like Zendesk, Gorgias, or Shopify is a plus or an advantage

Comfortable working independently and handling multiple conversations at once

Empathetic, patient, and reliable when addressing customer concerns

Team-oriented with a strong work ethic and attention to detail

What You’ll Need To Work From Home

Your own computer or laptop (i5 processor or equivalent preferred)

A stable internet connection (at least 15 Mbps upload/download speed)

When applying, use application code:

CS

READY TO JOIN US? If you're experienced with Shopify and Gorgias, and excited about delivering outstanding customer experiences from home, we'd love to hear from you. Apply now and grow with a team that values your work and your well‑being.

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