Front Office Manager

JW Marriott Bali Ubud Resort & Spa Located on a stunning 2.8-hectare property, JW Marriott Bali Ubud Resort & Spa is a pre-opening luxury destination poised to redefine hospitality in the heart of Bali. Scheduled to open in Q1 2026, the resort will feature 100 exquisite guestrooms, suites, and villas with sunset views over a lush forest. We invite you to be part of our foundational team and are currently offering premier hotel jobs in Ubud for passionate hospitality leaders. As a flagship JW Marriott property, we are dedicated to curating an environment of holistic well-being and sophisticated luxury. Our associates are the heart of The JW Treatment™, and we are committed to providing exceptional opportunities for training, development, and career growth. If you are seeking rewarding hospitality careers in Bali and want to be part of an iconic opening, join us in crafting an unforgettable sanctuary of luxury. Position: Front Office Manager

Responsibilities

Responsible for all front office functions and staff, including Bell Staff, Switchboard, and Guest Services/Front Desk. Direct and work with managers and employees to successfully execute all front office operations. Strive to continually improve guest and employee satisfaction and maximize the financial performance of the department. Manage day-to-day operations, ensuring quality and standards meet customer expectations. Ensure compliance with all Front Office policies, standards and procedures. Qualifications

High school diploma or GED; 4 years experience in guest services, front desk, or related professional area. OR; 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, or a related major; 2 years experience in guest services. Excellent interpersonal and communication skills to lead, influence, and encourage others. Strong leadership skills to supervise and manage employees and day-to-day operations. Ability to manage department controllable expenses to achieve or exceed budgeted goals. Provides services that are above and beyond for customer satisfaction and retention. Ability to handle guest problems and complaints effectively. How to Apply

To apply for a position on our pre-opening team, please click the “Apply” button to access the official Marriott careers portal and begin your journey with us.

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