IT Support Specialist - Full time

People First

: trust, respect, and professional development. &##Cutting-edge projects with global clients and modern technologies. &##Tailored training programs: up to €1,200/year per employee. &##Private health insurance, flexible compensation, and Wellhub for your overall wellbeing. &##Active tech communities to learn and share knowledge. &##Amazing team events (yes, we know how to have fun too &##128521;).

We are looking for a

Level 2 IT Support Specialist

to join a project for a major

German automotive client

. The role involves supporting internal applications and business-critical processes, with a strong focus on

API troubleshooting, log analysis, and incident management

.

&##Handle incoming incidents and service requests using

ServiceNow

, including proper triage, resolution, and dispatching to the appropriate team. Perform in-depth

troubleshooting

, analyzing application behavior across multiple layers (front-end, back-end, APIs). Review application and system

logs using Datadog

or similar tools to identify root causes and patterns. Test and debug

REST APIs using Postman

, including library calls and service interactions. Document all resolutions clearly in ServiceNow and contribute to internal knowledge sharing. 2+ years of experience in IT support, functional support, or application support roles. ~ Experience reading and interpreting logs in tools like

Datadog

(or similar). ~ Previous use of

ServiceNow

or equivalent ticketing systems. ~ Work Location:

100% Remote Working Hours:

Monday to Thursday 8.5 hs., Languages Required:

English: Fluent. Spanish: Fluent

The employee will adhere to information security policies: -Will have access to confidential information related to Capitole and the project they are working on. -