Director, Channel Strategy & Analytics

Director, Channel Strategy & Analytics

- CIBC National Office, Personal Banking & Imperial Services

What You’ll Be Doing The Director, Channel Strategy & Analytics is accountable for providing analytical direction, advice, and support for key decisions relating to the overall performance of the retail channels and their workforce. You will provide highly specialized analytics, consultation, and assistance to influence and lead the development of strategies and programs.

How You’ll Succeed

Advanced analytics strategy & execution – lead the development of analytics to support strategic decisions that drive revenue generation and cost reduction across retail distribution.

Strategy formulation & business opportunity assessment – proactively identify and develop new strategies and tactics to accelerate revenue growth, assess business needs, and raise related risks and opportunities.

Channel optimization, measurement & communication – lead measurement of distribution channels, provide post‑analysis support for Channel Optimization initiatives, and design and deliver effective performance reporting dashboards.

Who You Are

5 to 8 years of advanced quantitative business and statistical analysis experience; strong proficiency in SAS, R, Python, SQL, Tableau, VBA.

Proven track record in developing and executing channel strategies (digital, branch, contact center, partner channels) and optimizing multi‑channel customer journeys.

Excellent collaboration with senior stakeholders across product, marketing, technology, and operations.

Data‑driven mindset, confident communication, ownership orientation, passion for learning, attention to detail, and alignment with CIBC values of trust, teamwork, and accountability.

What CIBC Offers

Competitive salary, incentive pay, comprehensive benefits program, defined benefit pension plan, employee share purchase plan, vacation, wellbeing support, and MomentMakers recognition program.

Technology‑enabled collaboration spaces, culture of innovation, Purpose Day paid day for growth and development.

Subject to plan terms and conditions.

What You Need To Know

CIBC is committed to an inclusive environment; please contact Mailbox.careers-carrieres@cibc.com for accommodation.

Legal work eligibility required; valid work or study permit where applicable.

Assessment and skills tests may be required to gain a deeper understanding of your fit for the role.

Job Location Toronto – 81 Bay, 25th Floor

Employment Type Regular – Full‑time

Weekly Hours 37.5

Skills Channel Management, Customer Experience (CX), Detail‑Oriented, Executive Presenting, People Management, Process Improvements, Python, R, SAS, SQL, Tableau, Stakeholder Management, User Journeys, Relationship Management, Stakeholder Management, Tableau Dashboard Development, Process Improvements, Executive Presenting, People Management, Process Improvements, Python, R, SAS, SQL, Tableau Dashboard Development, User Journeys, Relationship Management, Stakeholder Management, Tableau Dashboard Development

Hybrid Work Arrangement 2–3 days on‑site, the remainder remote.

EEO Statement We are an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination.

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