Boutique Manager

TAG Heuer: the Swiss Avant‑Garde watchmaker since 1860. Avant‑garde is our culture and philosophy. Our unique heritage is built on a disruptive mindset, an innovative approach and a cool and free‑minded spirit to think ahead and establish records.

The TAG Heuer watches and chronographs are an authentic concentration of innovation, design and engineering for bold, self‑confident people who are connected to the future.

About the opportunity If you like challenges, out‑of‑the‑box thinking and teamwork, there is a

rare

and

unique

opportunity

for you as we are currently seeking a high performing

Boutique Manager

to lead our

Melbourne

Boutique .

Reporting to the National Retail Director, the successful candidate will act as brand ambassador for our boutique in Melbourne CBD. With passion and proven experience, you will drive your strategic vision and direct the team in providing an iconic customer‑service experience, ensuring maximum profitability.

Job responsibilities Plays an

active role on the sales floor , increasing boutique sales and achieving the objectives.

Analyzes

the store’s

retail performance KPIs

(traffic, conversion, sales in volume and value, ASP, mix of sales…), identifies

business opportunities

and establishes

360° action plans

to tackle them.

Sets

individual

and

collective objectives ,

follows the performance , and

realizes reviews

of the team members.

Shadows

and

supports

the team members on the floor,

provides immediate feedback ,

develops

them in their

current roles .

Ensures an

outstanding service

is offered to all visitors in store.

Embodies

the

Tag Heuer’s

brand values

and acts as a passionate

Brand Ambassador

in and outside the boutique, especially at events.

Leads the team to

develop long‑term relationships

with clients.

Sets

and

follows collective and individual clienteling objectives

(number of outreaches, appointments, sales from appointments…).

Ensures qualitative client data collection

and

leverages the data

to address clients in a personally relevant way, capitalizing on all opportunities to grow the business.

Oversees the

boutique operational processes , front and back, in line with internal guidelines: inventory, cash, security, store opening and closing, etc.

Ensures

compliance with internal control policy .

Profile About you

At TAG Heuer, we are looking for talents who are creative, energetic, pragmatic, results‑oriented and who balance well the 'think' and 'do'. While technical expertise is very important in everything we do, personality matters a lot to us: bring your own style &χr charisma!

To be successful in this position, you will possess the following:

Minimum 5 years’ management experience in a luxury retail environment.

Creative ,

business driver ,

results‑oriented .

Excellent

interpersonal ,

communication

and

presentation

skills.

Client‑centric

mindset, focused on recruiting new clients and growing the active client base.

Agile

manager, able to

multi‑task

in a fast‑paced environment and

work in various roles

depending on business needs.

Additional information As a TAG Heuer Ambassador, you are passionate about new trends in lifestyle, arts, new technologies and sports.

Attractive benefits, incentives, and commission scheme to make your role more exciting!

LVMH W&J and TAG Heuer is an equal opportunity employer. We are committed to providing a culture that is diverse, inclusive and respects and celebrates our differences. All applicants will be considered for employment without regard to ethnicity, sexual orientation, gender identity, religion, family or parental status or disability status.

Due to a high volume of interest, only shortlisted applicants will be contacted.

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