Portfolio Managing Director

BGIS is a leading provider of customized facility management and real estate services. With a combined team of over 10,000 professionals worldwide, we relentlessly focus on enabling innovation through the services we deliver. We actively seek new opportunities that drive innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia, and Asia.

Summary The

Portfolio Managing Director

has overall accountability for an assigned real estate portfolio on a client account, including ownership of the overall client relationship, integration of work streams, understanding client strategy, portfolio growth, and service delivery for their portfolio of customers.

Key Duties & Responsibilities People and Culture

Demonstrates strong, competent leadership, integrating multiple work streams and supporting strategic account plans.

Provides mentoring, coaching and guidance to all team members.

Reinforces BGIS values and culture.

Drives and supports health and safety expectations.

Client Relationship and Retention

Ownership and accountability for client relationship at a specific portfolio level and for achieving client satisfaction objectives.

Develops and maintains effective relationships with portfolio clients and occupants, managing expectations and ensuring satisfaction.

Acts as the central point of escalation for issues pertaining to the portfolio.

Interacts with senior management level client representatives.

Contributes to the account Memorable Customer Experience program.

Supports efforts to secure expected L2R scores for the account.

Service Delivery and Financial Management Service Delivery Management

Overall ownership for ensuring all client service obligations are met and delivered.

Accountable for ensuring work aligns with all requirements including environmental, health and safety, and building standards.

Collaborates with relevant parties and account team in the continuous identification, development and implementation of innovative solutions.

Collaborates with Enterprise shared services groups to ensure optimal operational support for service delivery.

Financial Management

Oversight on ministry level budgets.

Responsible for working with key parties to monitor success of achieving budget for the portfolio.

Ensures understanding and management of the budget.

Business Intelligence and Insights

Leverages account Business Intelligence tools and dashboards to identify meaningful operational insights for the portfolio.

Identifies trends and communicates the story of the ministries.

Profitability, Governance and Risk Management Profitability

Collaborates with service delivery leaders and relevant parties on continuous identification and implementation of best practices.

Directs implementation of related enhancements for the portfolio and overall account.

Collaborates with product line leaders to identify opportunities for ministries.

Governance

Contributes to account governance processes and protocols.

Ensures portfolio meets or exceeds all governance requirements.

Risk Management

Actively contributes to account processes and procedures to mitigate operational and financial risks.

Supports account activities in completing risk management audits and assessments.

Strategic Value and Growth

Accountable for identifying and ensuring smooth implementation of the Strategic Portfolio Plan (SPP), driving strategic initiatives, innovation and opportunities for improvement, value and services expansion.

Continuously engages portfolio clients to understand and anticipate needs.

Develops, recommends, implements and directs execution of strategic and account expansion plans.

Collaborates with relevant internal parties to drive value and achieve growth objectives.

Provides quarterly value reporting to substantiate value creation to clients.

Provides value-added recommendations, solutions and thought leadership to the client.

Business development for the portfolio.

Contributes to proposal development, attends relevant events to establish market presence and brand awareness.

Other duties as assigned.

Knowledge & Skills

University degree in business administration and/or professional designation an asset.

More than 10 years of business portfolio management and account management experience.

Highly experienced, articulate, professional Business Leader with proven track record in:

People leadership and influencing without formal authority.

Maintaining composure with audiences at all levels including executives.

Using data and analytics, translating data to information and storytelling.

Strong and polished presentation skills (including PowerPoint).

Collaboration with client and enterprise parties to drive integration and relationships.

Exceptional client and political savvy.

Business/financial acumen across large business functions.

Applying client relationship and account management strategies with C‑Suite level representatives.

Negotiating and influencing to achieve desired outcomes.

Managing difficult discussions and fostering good relations.

Adapting to new and changing requirements with high comfort with ambiguity.

Analyzing, evaluating and defining problems, identifying alternatives and making timely decisions.

Providing creative thought leadership while engaging others in shaping the vision.

Licenses and/or Professional Accreditation

None required.

BGIS is an equal opportunity employer and welcomes applicants from all backgrounds. If you require accommodation during the recruitment process, please contact us at askHR. Upon request, we will provide suitable accommodations in a manner that takes into account your accessibility needs due to disability.

BGIS est un employeur qui respecte l'égalité des chances et nous vous invitons à postuler pour un poste chez nous ! Si vous avez besoin d'un accommodement pendant le processus de recrutement, veuillez nous contacter à askHR. En cas de demande d'accommodement, nous discuterons avec le candidat en question et fournirons, ou ferons en sorte de fournir, un accommodement approprié d'une manière qui tiendra compte des besoins d'accessibilité du candidat en fonction de son handicap.

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