Job Description
Own the workflows and integration that let Bank growth plays run inside advisor practice - cleanly, credibly, and with measurable outcomes. You’ll design how Bank capabilities plug into advisor systems of work and distribution systems, so advisors get less friction and leaders get attribution they can trust.
Position Responsibilities
Integration for each play: the Bank/Distribution handshake across workflow states, required fields, routing/ownership, SLAs, event definitions, and error handling.
A reusable Connector Catalogue with clear inputs/outputs, SLAs, and measurement points.
Play Integration Kits that Distribution, Delivery, Tech and Engineering can run with advisor-POV user story, swim lane, states & routing, event map, dashboards, runbook, and test scenarios.
Interlock governance: intake, dependency & change-window alignment with Distribution; decisions/waivers log; deprecation schedule for bespoke paths.
Map the advisor practice by segment/channel and locate minimal-change insertion points for Bank plays (practice-first, platform-agnostic).
Design the workflow: define states, entry/exit criteria, routing/ownership and timeouts; specify how Bank triggers, documents, decisions and funding show up in advisor workflows.
Make launches measurable: specify event vocabulary and dashboards; validate on-time/in-full delivery.
Run the interlock: alignment with Distribution & Delivery; surface collisions, decide waivers, and keep change windows realistic.
Outcomes you own
Speed to live: decisioned plays reach advisor-runnable workflows in weeks.
Attribution integrity: 100% of launches meet measurement spec at go-live.
Advisor friction down: fewer steps, faster time-to-first-touch, lower re-work/handbacks.
Reliability & recovery: event on-time/in-full rates, SLA adherence.
How you lead
You simplify complexity, make good trade-offs visible, and keep decisions documented.
You lead through influence, aligning multiple roadmaps without owning them, and protect advisor time.
Required Qualifications
10+ years designing cross-org workflows or integrations in financial services (e.g., Banks, Brokerages, MGAs/Firms, Insurance).
Preferred Qualifications
Proven delivery of SLAs that improved conversion or cycle time and stood up to audit.
Fluency with CRM/Advisor platforms (objects, queues, routing, instrumentation) and measurement (IDs, joints, dashboards).
Clear, plain-language spec writing; strong facilitation with Distribution, Engineering, Finance, and Risk/Privacy.
When you join our team
We’ll empower you to learn and grow the career you want.
We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team, we’ll support you in shaping the future you want to see.
#LI-HYBRID
マニュライフとジョン・ハンコックについて
マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/をご覧ください。
マニュライフは機会均等を是とする雇用主です
マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。
雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.comまでご連絡をお願いします。
Referenced Salary Location
Toronto, Ontario
Working Arrangement
ハイブリッド勤務
Salary range is expected to be between
$105,750.00 CAD - $190,350.00 CAD
If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.
#J-18808-Ljbffr
