Team Lead, SMB Account Management, Indonesia

Team Lead, SMB Account Management, Indonesia

About the Team

TikTok's SMB team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, or perhaps be discovered! From designing scaled sales and service delivery programs to ensuring our customers have best-in-class tools and products at their fingertips, our SMB team combines operational expertise with a customer‑centric mindset to help businesses achieve their marketing goals on TikTok, no matter how big or small. We’re looking for a skilled leader to join as the Team Lead, SMB Account Management. This role will build, scale and oversee our SMB business, which is responsible for accelerating the investment of new advertisers. This team will engage a diverse set of customers, focusing on driving revenue and product adoption. You will empower your team to test a variety of services (including TikTok’s own eCommerce solution — Shop) to understand the effectiveness in addressing advertiser needs and to identify what programs to scale to drive ROI across SMB. Responsibilities

Lead a team of Account Managers. Provide coaching and direction to enable their and our clients’ success. Help guide your teams through the next stage of their career and beyond. Identify areas for process, product and tooling improvement to enable scalable solutions for our clients. Comfortable with taking on revenue goals and developing scalable strategies on how to achieve them. Set clear goals and expectations for your team. Support them and challenge them to meet and exceed their goals. Help establish a high‑performance culture. Work collaboratively with the entire SMB team to support and enable the success of our sales teams. Work closely with Marketing, Product, Sales Ops and Training to identify opportunities to scale out best practices, knowledge and performance gaps. Promote diversity within your team. Value unique perspectives and encourage all your team members and peers to participate to their fullest. Take initiative. There is no task too big or too small. Lead by example with supporting your AMs on best practices and how to analyze campaign performance data to offer clients data‑driven business insights and at the same time, use those insights to improve our advertising offerings. Qualifications

Minimum Qualifications

5+ years of extensive experience in account management/client services roles in digital advertising 2+ years of management experience, leading and inspiring sales team while driving measurable business outcomes Knowledge of the advertising industry with a strong understanding of the digital advertising ecosystem in market Proven track record of collaborating with cross‑functional groups to produce meaningful results Proactive attitude with excellent project management, organisational, and analytical skills Strong attention to detail and a proven ability to balance multiple priorities and meet deadlines Analytical skills and process management skills, high attention to detail and rigour, can‑do attitude, and desire to learn Preferred Qualifications

Experience in platform and scaled operations is considered a plus. In‑depth knowledge of the Indonesia AdTech market and its SMB lead initiatives. Have a passion for TikTok About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo. Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy – a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us. Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too. Seniority Level

Mid‑Senior level Employment Type

Full‑time Job Function

Other Industries

Technology, Information and Internet Location

Jakarta, Indonesia

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