Vice President, Systems Transformation

Description At TELUS, we're committed to leveraging our world-leading technology to produce truly outstanding human outcomes. As one of Canada's leading technology companies, we're boldly innovating to deliver exceptional experiences to millions of customers across wireless, business and residential solutions. Our success is built on our people-first culture, commitment to diversity and inclusion, and dedication to giving back to our communities.

What you'll do

Develop and execute a comprehensive systems transformation strategy for TCS, aligned with TELUS's North Star vision, encompassing unified product archetypes, E2E customer experience, and omnichannel capabilities

Lead the strategic planning and execution of value chain initiatives within the consumer segment, focusing on key processes such as Lead to Cash and LBGUPS, ensuring clear outcomes and measurable results

Navigate and optimize the interplay between Product, Sales, and Support functions in TCS, balancing channel requirements and digital versus assisted customer journeys

Establish and maintain a robust governance framework for requirements intake, assessment, and prioritization within TCS, ensuring alignment with P&L objectives and capital business cases

Drive the successful GTM of system product launches for consumer solutions through effective resource allocation and cross-functional collaboration

Develop and monitor balanced KPIs that address both short-term objectives and long-term strategic goals for TCS

Foster improved alignment, trust-building, and transparent communication across all TCS stakeholder groups

Lead the development of a clear bundling vision across product archetypes in the consumer space

Manage smart channel investments, balancing between traditional and new channels to optimize the consumer experience

What you bring

15+ years of progressive experience in technology leadership roles, with a proven track record of leading large-scale systems transformation initiatives, preferably in consumer-facing industries

Extensive experience in strategic planning and execution, particularly in telecommunications or similar complex technical environments with a focus on consumer solutions

Demonstrated ability to manage complex stakeholder relationships and drive change across diverse organizational functions

Strong background in product development, systems architecture, and customer experience design, with a deep understanding of consumer needs and behaviors

Proven track record of successful business case development in consumer-oriented businesses

Advanced degree in Computer Science, Engineering, Business Administration, or related field

Exceptional leadership skills with the ability to influence and align senior stakeholders

Strategic Thinking: Ability to balance short-term activities with long-term strategic goals in the consumer space

Change Management: Experience in leading organizational transformation and cultural change

Stakeholder Management: Proven ability to navigate complex relationships and build trust across functions, particularly in consumer-facing operations

Decision Making: Strong analytical skills and experience in prioritizing competing demands in a fast-paced consumer environment

Communication: Excellence in articulating complex technical concepts to diverse audiences, including consumers and internal stakeholders

Salary Range:

Performance Bonus or Sales Incentive Plan:

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. In addition, TELUS offers rewarding benefits such as:

Benefits

Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

Flexibility to work in-office, virtually or a combination of both, based on the role's requirements

Generous company matched pension and share purchase programs

Opportunity to give back to communities in which we work, live and serve

Career growth and learning & development opportunities to develop your skills

And much more …

A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

Technology Solutions We’re into seeing where technology can take us, so if you have ever imagined what the future of supply chain management, cybersecurity, the cloud and Internet of Things will look like, we want you to be part of the team that makes it happen.

We are honoured to be recognized 5G TELUS’s fastest network. 5G enables a superior experience with fast downloads and richer multimedia applications

6 Innovation centres across Canada that bring our team members together with customers, partners, start ups, universities, hospitals and fellow colleagues to tackle some of the biggest technological hurdles Canada will face in the near future.

Accessibility TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.

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