Benefits Operations Specialist - US

Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. We make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, our team works tirelessly on ambitious problems, asynchronously, around the world. You can find Remoters working from 6 different continents (Antarctica left to go!) and all of our positions are fully remote.

We encourage every member of the Remote team to bring their talents, experiences and culture to the table to help us build the best-in-class HR platform.

If you are energetic, curious, motivated and ambitious, be part of our world. Apply now and define the future of work!

What this job can offer you This is an exciting time to join Remote and make a personal impact in the global employment space joining our Benefits team as Benefits Operations Specialist.

In your role, you will have the opportunity to develop yourself as an experienced international Benefits Specialist. Check out the 90+ countries in which we already operate here.

You will report to our Benefits Operations Manager.

What you bring

Experience in HR Operations – employee Benefits

Obsessed to provide an excellent customer service experience

Strong organizational and time management skills

You constantly prioritize workloads

You thrive to meet deadlines

Strong verbal, written, and interpersonal skills to interact internally and externally at all levels

Ability to work in a fast‑paced environment and multi‑task effectively

Proficient in Zendesk, Notion, Slack, Google suite; ability to learn other programs as required

Writes and speaks fluent English

It’s not required to have experience working remotely, but considered a plus

Key responsibilities

Process and solve tickets and escalations in Zendesk/e‑mail

Provide delightful support to Employees and Clients re: Benefits in multiple areas

Benefits plans key attributes, including pricing, coverage and claims

Benefits plans enrolment and unenrollment

Benefits invoicing / billing

Benefits Remote platform

Benefits vendors’ platforms

Execute with care and precision data related tasks (preparation, entry, download etc.)

Help define/detail and execute on Standard Operating Procedures

Work closely and effectively within the Benefits team and with other Remote departments to analyse customers’ needs and deliver delightful solutions and experiences

Be able to provide analytical, administrative and technical support in maintaining the benefits programs to ensure smooth administration of plans and policies.

Maintain the operations process documents and be able to find automation possibilities to streamline process

Constantly research and systematically distill written knowledge in Notion

Be able to go from “scout to scale” and actually start things up and get things done

Be an internal and external champion of Remote’s values and Benefits team’s goals

Practicals

You’ll report to:

Benefits Manager

Team:

Operations – Benefits

Location:

Anywhere in the World

Start date:

As soon as possible

Application process

(async) Profile review

Interview with recruiter

Interview with Senior Manager, Benefits Solutions

Interview with Manager, Benefits Solutions

Salary range The annual salary range for this full‑time position is

$32,600 – $73,350 USD .

Diversity and Inclusion At Remote, we encourage folks from all ethnic groups, genders, sexuality, age, abilities, disability status and any other under‑represented group to apply, and we prioritize a sense of belonging. During your interviews and beyond, we ask & encourage anybody who needs an accommodation to request one from their recruiter.

We will ask you to voluntarily tell us your pronouns at interview stage, and you will have the option to answer our anonymous demographic questionnaire when you apply below. As an equal employment opportunity employer it’s important to us that our workforce reflects people of all backgrounds, identities, and experiences and this data will help us to stay accountable.

As a global company, each country works differently, but some benefits/perks are for all Remoters: budget for local in‑person social events or co‑working spaces.

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