Product Manager - Compliance and Privacy

Product Manager - Compliance and Privacy Reports to:

Director – Product Operations / Compliance

Overview We at

Demandlane

are looking for a

Product Manager – Compliance & Privacy

to lead our global compliance initiatives across marketing, communications, and data operations. This role combines

regulatory understanding, operational rigor, and product thinking

— designing the systems, processes, and tools that keep our customer communications compliant with FTC, TCPA, state mini‑TCPA, CAN‑SPAM, and related privacy laws.

You’ll manage the

Compliance & Privacy team , oversee

audits and process automation , and work cross‑functionally with

Engineering, Product Ops, Marketing, and Call Center Operations

to ensure full adherence to evolving regulatory frameworks.

Demandlane

is a Silicon Valley based company focused on case acquisition for lawyers. Specifically, we focus on mass tort case acquisition, leveraging AI to improve case acquisition. We have a team of senior product, marketing, and engineering leaders from Silicon Valley, India, Indonesia, Nigeria and Romania with proven experience in launching successful products. We provide a fast‑paced environment, work on many exciting problem areas, offer opportunities to learn and grow, and offer excellent pay based on performance. We are a remote‑first team spread across many cities in India, Romania, Indonesia, Nigeria and the US.

Key Responsibilities Compliance Governance & Leadership

Manage the

Compliance & Privacy team , including analysts and auditors.

Lead monthly

Compliance Committee meetings

to review status, discuss new threats, and identify opportunities for stronger controls.

Build and maintain

Compliance Policies, SOPs, and Internal Certification Programs

to increase organization‑wide awareness.

Monitor updates to

FTC, TCPA, and state‑specific laws

(Florida, Oklahoma, Maryland, etc.) and drive changes across teams.

Product Ownership & System Design

Develop and maintain

compliance‑related tools and processes

(e.g., DNC scrub systems, alert views, audit forms, and dashboards).

Translate regulatory requirements into

Business Requirement Documents (BRDs)

and collaborate with Engineering and Product Ops to implement them.

Ensure compliance systems remain

accurate, automated, and bug‑free , with proper documentation and user training.

Generate

weekly and monthly compliance reports , risk dashboards, and non‑compliance artefacts.

Marketing & Communications Compliance

Oversee adherence to

TCPA and mini‑TCPA dialing laws , ensuring:

Calls and texts occur only within legal hours and frequency limits (8 AM–9 PM or stricter state rules).

No more than three contact attempts per day per consumer.

Dialer and SMS systems are configured for compliant time zones and throttling.

Ensure

SMS and email compliance , including:

Clear opt‑out options (STOP/unsubscribe links).

Immediate suppression of opted‑out contacts.

Honest sender identification, subject lines, and physical address inclusion.

Oversee

Press‑1 and automated call compliance , including consent tracking and pre‑recorded message disclosures.

Conduct

daily and weekly manual audits

of campaigns and assets.

Identify non‑compliant behaviors and create

Corrective and Preventive Action (CAPA)

plans.

Work with Product, Ads, and Engineering teams to

implement and validate fixes .

Maintain detailed audit trails, proof‑of‑consent records, and documentation for internal and external reviews.

Analyze

impact of CAPA implementations

to ensure long‑term risk mitigation.

Privacy & Data Protection

Maintain alignment with

U.S. federal and state privacy standards

and

international data protection best practices .

Collaborate with Engineering on

data minimization, retention, and access controls

for compliance assets.

Conduct periodic

privacy reviews

for new features or campaigns.

Continuous Learning & Stakeholder Engagement

Stay current with evolving

compliance and privacy landscapes

through webinars, certifications, and external training.

Conduct

internal workshops

to educate cross‑functional teams on compliance best practices.

Represent Compliance in cross‑departmental projects to ensure proactive integration of regulatory principles.

Requirements Qualifications

Bachelor’s degree in Business, Law, Information Systems, or related field.

5+ years of experience in

Compliance, Risk Management, or Product Operations , preferably in tech, SaaS, or marketing ecosystems.

Familiarity with

FTC, TCPA, CAN‑SPAM , and

U.S. state‑level telemarketing and privacy laws .

Experience working with or managing

call center, CRM, or marketing automation tools

(e.g., Twilio, HubSpot, Five9, or similar).

Skills

Strong understanding of

data compliance systems and auditing frameworks .

Excellent skills in

process design, BRD creation, and cross‑functional project management .

Analytical mindset with experience in

reporting, dashboards, and compliance metrics .

Strong written and verbal communication skills in English.

Proven ability to

influence and collaborate

across teams and time zones.

Why Join Us

Build a

compliance product framework

that protects millions of customer interactions.

Work at the intersection of

product, data, and regulation

in a global tech environment.

Be part of a team that values

proactivity, transparency, and ownership .

Competitive compensation, remote flexibility, and professional development support.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Product Management and Marketing

Legal Services

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