Health Centre Manager

About the Role Be at the heart of helping people live longer, healthier, happier lives and making a better world. You might think you know a lot about Bupa. You’ll know we provide health insurance and aged care services across Australia and you’ve probably also seen our dental and optical clinics in your local shopping centres. But what you might not realise is that we also deliver health assessments on behalf of the Australian Government via Bupa Medical Visa Services (BMVS), for people who are applying for visas to live, work or study in Australia.

Located in central Dandenong, our Visa Medical Assessment Centre is easily accessible via Princes Highway or an easy 8-minute walk from Dandenong Station. Our new centre has been purposefully designed for functionality, customer experience and sustainability. Close to Dandenong market, supermarkets, and a wide range of restaurants the Centre offers a unique opportunity to work and live locally or commute and grab dinner (or the groceries!) on the way home from work.

Be at the heart of it with Bupa. This is your opportunity to join a new team and Health Centre and have a real impact on establishing the Bupa Medical Visa Services customer experience in Dandenong.

Responsibilities

Ensure the centre is financially viable through making sure expenditures are appropriate, suppliers are paid correctly, and staffing levels are optimised.

Champion the customer experience, through engaging, coaching, and listening to team members and customer feedback, to maintain an excellent level of service.

Manage customer escalations / upset customers.

Manage contracted third party service providers to perform services to required standards.

Forecast and plan to anticipate and meet current and future business needs.

Monitor and manage the centre and employees’ compliance with legal and regulatory standards, internal operating procedures, Bupa’s risk and compliance policies, compliance training, frameworks and regulatory requirements.

Qualifications

Be a truly exceptional leader with a tangible focus on growing our people.

Have strong customer experience focus.

Have previous experience managing the P&L of a health service, medical centre, or practice.

Show a proven ability to set objectives and measures to drive business outcomes and meet targets.

Be able react and adjust quickly to changing conditions and come up with practical ideas for dealing with them.

Benefits

A central, accessible location purpose built for our customers and team.

Significant Bupa product and services discounts including 40% subsidy on health insurance.

Performance incentives and recognition programs.

Apply now! We'll start interviewing as soon as we receive your application. To learn more about working at Bupa please visit our website: www.bupa.com.au/careers.

Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply.

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