Claims Manager

Claims Manager – Immediate Start | Gold Coast About Us At

Tidal Insurance Brokers , we’re more than an insurance brokerage — we’re a trusted partner to our clients, dedicated to delivering exceptional service and tailored insurance solutions across both

Personal and Commercial lines . Based on the

Gold Coast , we pride ourselves on investing in our people and technology to create a supportive, high-performing environment where excellence and client care go hand in hand.

Why Join Tidal? Attractive salary package + super

Ongoing

professional development and career progression

opportunities

A genuine

work/life balance

culture — we value our team’s wellbeing

A

collaborative, inclusive, and friendly

workplace where your contribution truly matters

About the Role We’re seeking an experienced and proactive

Claims Manager

to take ownership of the

end-to-end claims process

for our diverse client portfolio. You’ll play a key role in ensuring timely, effective claims outcomes while maintaining strong relationships with clients, insurers, and suppliers.

Key Responsibilities:

Manage and prioritise claims across multiple classes of insurance

Oversee diary and email correspondence efficiently

Coordinate and negotiate with insurers for fair and fast claim settlements

Liaise with repairers, assessors, and emergency service providers

Provide clear, professional communication and support to throughout the claims process

About You You’re an organised, detail-oriented professional who thrives in a fast-paced environment and takes pride in delivering an exceptional client experience.

You’ll bring:

Strong communication and negotiation skills, with a polished phone manner

Excellent organisational and time management abilities

Confidence using Microsoft Word, Excel, and Outlook

A positive, team-focused attitude and a proactive mindset

We are looking for someone with experience within a brokerage environment and understanding of insurance processes — we provide

comprehensive training and ongoing support

to help you succeed.

How to Apply If you’re ready to take the next step in your career and join a respected, growing brokerage, we’d love to hear from you. Please

apply via SEEK

with your CV and a short cover letter outlining your suitability for the role.

Join Tidal Insurance Brokers — where your skills, initiative, and professionalism will be truly valued.

Your application will include the following questions:

Which of the following statements best describes your right to work in Australia?

How many years' experience do you have as a Claims Manager?

How would you rate your English language skills?

Do you have experience in administration?

Which of the following Microsoft Office products are you experienced with?

How many years' experience do you have in the insurance industry?

Do you have experience lodging & processing insurance claims?

Have you worked in a role which requires a sound understanding of claims management processes?

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