Senior Customer Analyst

SENIOR CUSTOMER ANALYST - LOYALTY

UP TO £70,000 + BONUS

LONDON – 2 DAYS A WEEK IN OFFICE

Please note: you must have full UK right to work and be able to commute to central London twice per week.

ABOUT THE BUSINESS

This company is a leading global online food ordering marketplace, connecting millions of consumers with a vast network of restaurant partners. In the UK, the platform has grown into a household name, facilitating thousands of orders daily across a diverse range of cuisines. Beyond food delivery, the business supports restaurants with data-driven insights, pricing optimisation, and promotional strategies, ensuring sustainable partner growth and improved customer experiences.

THE TEAM

You’ll join the Customer Analytics & Loyalty function — a highly data-led team sitting within the wider Analytics organisation. Reporting into a Senior Manager, you’ll collaborate closely with experts across customer analytics, pricing, and promotions. The wider analytics team is led by the Director of Analytics, with a strong track record in leveraging insight to shape customer-centric decisions. The environment is collaborative, fast-moving, and intellectually curious, perfect for someone who thrives at the intersection of strategy, analytics, and customer experience.

THE ROLE

This is a strategic and proposition-led position, focused on evolving and delivering the loyalty vision for one of the UK’s most recognisable digital brands.

You’ll define how the business rewards and retains customers, transforming its current offering into a best-in-class loyalty proposition that drives engagement, repeat purchases, and customer lifetime value.

Key responsibilities include:

• Developing and owning the loyalty strategy, evolving the existing proposition into a competitive, tiered rewards programme.
• Building and managing a Single Customer View (SCV) to enable personalised, data-driven engagement.
• Using customer insight and data to recommend and deliver loyalty improvements across tiers, rewards, and experience.
• Partnering cross-functionally with marketing, data, CRM, and global teams to deliver and measure loyalty initiatives.
• Leading projects such as loyalty redesigns, customer value modelling, and competitor benchmarking.
• Feeding insights and success frameworks into global markets for adoption and scaling.

SKILLS & EXPERIENCE REQUIRED

• Proven experience in loyalty, CRM, or customer engagement strategy.
• Strong analytical foundation, with hands-on SQL skills and experience with dashboarding tools (e.g. Looker, Tableau, or Power BI).
• Strategic thinker with the ability to interpret data, shape propositions, and influence senior stakeholders.
• Experience working cross-functionally and/or in international environments.
• Excellent communication and presentation skills.

Desirable:

• Experience with Python for statistical analysis.
• Background in A/B testing design and evaluation.
• Familiarity with customer lifetime value modelling and loyalty analytics frameworks.

WHY APPLY?

• Play a leading role in shaping the loyalty strategy of a globally recognised tech brand.
• Work with rich customer data to design programmes that drive real behaviour change.
• Join a collaborative, data-led team that values innovation and experimentation.