Chef d'équipe / Team Lead - Consultant, NetSuite

GURUS Solutions is a leading NetSuite consulting firm providing ERP implementation, customization, training, and support services to businesses across the United States and Canada. With over 20 years of experience and a team of certified NetSuite experts, GURUS helps mid-sized and growing companies throughout North America streamline operations, improve efficiency, and maximize their ERP investment.

Reporting to the NetSuite Consulting Practice Director, the Team Leader is a technical solution expert contributing to customer projects, as well as managing the practice and the people in his / her area of expertise.

What we value from our Team Leader, NetSuite Consultant :

University degree in software engineering, information technology, business or a relevant discipline

Knowledge of NetSuite

Experienced in all phases of a project : analysis, design, development, conversion, installation, training, support (2+ years)

Mastery of the tools, processes and best-practices related to the discipline

Strong leadership skills

Ability to coach and mentor team members in the art of consulting

Excellent communication skills in English and French

Knowledge of business processes

Management experience in a matrix-based organization is an asset

What’s a regular day for our Team Leader, NetSuite Consultant? People Management (15%) Act as a mentor by providing coaching and support to team members

Assist employees in the definition and progress of their career path

Conduct interviews for new team members joining the organization

Define quarterly and yearly employee objectives

Ensure employees well being

Evaluate employees by following the Performance Management process

Inspire and motivate their team and co-workers

Provide technical training and oversee overall training program

Resolve employee conflicts quickly and efficiently

Operation Management (15%)

Assist supervisor in identifying appropriate resources to be assigned on projects

Assist his / her supervisor in optimizing the overall profitability

Optimize outcome of non-billable time of their team through effective training, continuous improvement or sale support

Support sales by evaluating projects, estimating work, providing technical content for RFP response and proposal, attending customer calls and visits to gather requirements and to perform technical presentation

Practice Management (10%) Continuously look out for new technology that can or should be implemented Identify, define, implement and promote best-practices, in collaboration with other Team Leaders and the Continuous Improvement Agency (CIA)

Project Contribution (60%) Act as technical reference in his / her field during project problems resolution and escalation

Assist project managers with projects and technical resources requiring special attention

Contribute to customer project by performing requirements gathering and analysis, gap identification, solution architecture and design, development, configuration, validation, quality control, documentation and training

Respond to customer calls and provides immediate assistance for urgent requests

What are the perks of being a GURU?

Be part of a team of fun, determined and professional people, with an interest in business and technology

Great company culture focused on people : check out a Day in the Life at GURUS !

Work / Life Balance is embedded in our core values - eligible employees are entitled to overtime payment at 1.5X!

Competitive starting vacation

40 hours of personal days

Group insurance (health & dental)

Dialogue - medical online app

Flexible schedule and hybrid work

50% compensation for OPUS / AMT card

Continuing education - paid certifications related to your role

Internet and cellphone allocation

This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English.

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