(CAN) Director, Business Operations Ecommerce

Director, Business Operations Ecommerce Position Summary

The Director, Business Operations Ecommerce leads strategic planning, implementation, and process efficiency for Omni operations, ensuring seamless integration of initiatives, driving innovation, and achieving profitability goals.

What You'll Do The Director, Business Operations – eCommerce is responsible for shaping and evolving eCommerce Customer Value Propositions across key areas of the commercial funnel, including assortment and availability, order fulfillment, refunds and fraud, customer communications, and performance reporting. This role drives initiatives that improve both customer and associate experience while enhancing overall value—speed, convenience, and cost—to accelerate digital sales and market share growth.

The Director will lead the development of end-to-end solutions aligned with strategic ambitions, define winning value propositions, and improve order economics with a clear path to profitability. This includes building long‑term roadmaps and scalable solutions to deliver strategic priorities, leveraging best practices from other markets, competitors, vendors, and industry thought leaders to drive sustainable growth while managing areas of risk.

Influencing, collaboration, and communication are critical to success in this role. The Director must work closely with multiple internal stakeholders to prioritize initiatives and enable strategic business decisions with speed and agility. This position leads a high‑performing team and establishes effective ways of working with key partners across Operations, Merchandising, Supply Chain, Technology, Product, Customer Care, Transportation, Compliance, and eCommerce to ensure successful delivery of the customer promise and strategic business objectives.

Leadership Expectations Respect the Individual:

Builds high‑performing teams; seeks, and embraces differences in people, cultures, ideas and experiences; creates a workplace and experiences where all associates feel seen, supported and connected through a culture of belonging so associates thrive and perform; drives a positive associate and customer experience for all.

Develop Talent:

Creates discipline and focus around developing talent through feedback, coaching, mentoring, and developmental opportunities; builds the talent pipeline, fosters an environment allowing everyone to bring their best selves to work, empowers associates and partners to act in the best interest of the customer and company, and regularly recognizes others’ contributions and accomplishments; supports strategies and drives initiatives that attract and retain the best talent.

Build Relationships:

Builds strong and trusting relationships with team members and business partners; works collaboratively and cross‑functionally to achieve objectives; and communicates and listens attentively, with energy and positivity to motivate, influence, and inspire commitment and action.

Acts with Integrity Maintains and promotes the highest standards of integrity, ethics and compliance; models the Walmart values and leads by example to foster our culture; supports Walmart’s goal of becoming a regenerative company by taking action to advance opportunity, sustainability, community, and integrity (e.g., creating fair opportunities for associates and suppliers, driving local giving efforts).

Ensures that teams follow the law, our code of conduct and company policies; promotes an environment where associates feel comfortable sharing concerns, and models our culture of non‑retaliation; listens to concerns raised by associates and takes action, and enables others to do the same; holds self and teams accountable for achieving results in a way that is consistent with our values.

Acts as an altruistic servant leader and is consistently humble, self‑aware.

Serve Our Customers Delivers expected business results while putting the customer first and consistently applying an omni‑merchant mindset and acting with an Every Day Low Cost mindset to drive value and Every Day Low Prices for customers.

Adopts a holistic perspective that considers data, analytics, customer insights, and different parts of the business when making plans and implementing strategies.

Strive for Excellence Consistently raises the bar and seeks to improve; demonstrates curiosity and a growth mindset; seeks feedback, asks thoughtful questions, and fosters an environment that supports learning, innovation, learning from mistakes, and intelligent risk‑taking; and exhibits resilience in the face of setbacks.

Drives continuous improvements, supervises the adoption of new technology, and supports digital disruption in line with Walmart’s business model.

The pay range for this position is $149,850.00 - $183,150.00. Pay will be determined based on relevant experience.

Minimum Qualifications Age – 16 or older

Preferred Qualifications Walmart will accommodate the disability‑related needs of applicants and associates as required by law.

Primary Location 1940 Argenita Rd, Mississauga, ON L5N 1P9, Canada

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