Spa Reception Supervisor at The Apurva Kempinski Bali

Spa Reception Supervisor at The Apurva Kempinski Bali Join to apply for the Spa Reception Supervisor at The Apurva Kempinski Bali role at Kempinski Hotels.

Description This job is responsible for ensuring our customers are consistently treated to an impeccable customer service experience when visiting the Spa. The Spa Supervisor will constantly observe bookings, ensure they are maximizing availability and provide ongoing training and mentorship to Spa team members to ensure the operation runs smoothly and in line with APURVA SPA brand standards. The Spa Supervisor will form a bond with their team and guests alike creating a professional, friendly, customer-centered teamwork environment. They will also ensure that all areas of the Spa are maintained to the highest standard at all times and continually motivate and inspire team members to give 100% while on duty.

Application Deadline:

1 December 2025

Department:

Spa & Recreation

Location:

Indonesia - Bali

Key Responsibilities

Ensuring day-to-day operations run smoothly by monitoring all areas of the Spa operation including set-ups, cleanliness, sufficient stock levels, guest and team satisfaction.

Guest Satisfaction: The Spa Supervisor makes guest satisfaction a priority at all times and ensures the Spa & team members have what they need on a day-to-day basis in order to exceed guest expectations. This includes monitoring guest satisfaction, ensuring comments and feedback after the treatment are handled in line with the standards, encouraging happy guests to leave positive Trip Advisor or Google reviews, addressing unhappy guests and taking their feedback and concerns into consideration.

Foster an open and supportive work environment through communication including informing colleagues about targets, promotions, complaints, positive feedback, and conveying messages to and from management in a respectful and encouraging manner.

Regular and ongoing training & feedback to empower and improve overall spa and team member performance. The supervisor is also responsible for supporting consistency in performance and should support the spa leader in providing counseling when a team member is not meeting company standards.

Spa Audits: Perform random audits on daily checklists, guest profiles, spa standards, and set‑ups to ensure proper compliance and provide feedback to help team members improve and reward them for work well done.

Scheduling: Work alongside the Reception team to ensure sufficient manning during peak hours, making unbiased and fair scheduling decisions based on operational demands.

Treatment Bookings: Monitor all bookings and check at least two days ahead to highlight and resolve any dead‑space to maintain availability.

Mentoring Approach: Support all team members when they need support from a leadership position and in the absence of the spa leader; encourage a work environment that reflects Apurva Spa and K‑DNA; promote learning and growth through coaching and progress feedback.

Flexibility: Adapt to additional tasks or schedule changes as demanded by operations, team or guest needs.

Skills, Knowledge and Expertise

Indonesian citizen with at least two years of supervisory or leadership experience in the spa industry.

In‑depth knowledge of spa programs, massage skills, and booking arrangements.

Strong organizational skills and the ability to manage multiple programs and activities simultaneously.

Ability to lead and motivate a diverse team of spa professionals.

Excellent communication and interpersonal skills, with a customer‑centric approach.

Ability to stay updated with the latest trends and integrate them into program offerings.

Professional certification in massage or related fields preferred.

Knowledge of health and safety regulations related to spa facilities and programs.

Seniority level Mid‑Senior level

Employment type Contract

Job function Management and Manufacturing

Industries Hospitality

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