Zendesk Project Lead

redk is looking for a Project Lead with experience in Zendesk to join our team.

As a Project Lead, you will be responsible for managing all aspects of key customer projects, setting deadlines, assigning responsibilities and monitoring and summarising progress of projects. You will work directly with clients to ensure deliverables fall within the applicable scope and budget and coordinate with internal colleagues and external providers to ensure all aspects of each project are compatible and fulfil agreed requirements. If you have at least 4 years of experience in project management or a related field, and excellent communication and project management skills, then this position is for you!

About Us redk is a technology solutions and consultancy company with presence in Spain and UK. We provide cutting-edge software and a range of innovative services for CRM, Help Desk and Marketing Automation. With over a decade of experience, redk has worked with hundreds of organisations to help overcome technical challenges and bring their strategic visions to life. Our mission is simple: to turn our customers businesses into success stories.

What we offer We offer a competitive salary, an innovative flexible working approach, excellent opportunities for career progression and the chance to join a high performing, committed and energetic team at a truly exciting stage of our journey.

What will you do Ensure that projects are proceeding according to scope, schedule, budget and quality standards Full project life cycle ownership: successful project delivery will include full implementation from initiation to deployment for one major or several minor initiatives simultaneously. Manage all aspects of multiple related projects to ensure the overall program is aligned to and directly supports the achievement of strategic objectives. Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility. Provide status reporting regarding milestones, deliverables, dependencies, risks and issues. Understand interdependencies between technology, operations and business needs. Actively seek, identify and promote value-add opportunities with our customers. Continue professional development in order to keep abreast of emerging technologies, methods and best practices
. Recognise commercial opportunities and own the end to end Sales Through Service customer experience.

What we are searching for

This is a varied and demanding role requiring excellent communication and project management skills, a high degree of attention to detail as well as the ability to appreciate and take into account a wider view of redk’s priorities. Able to work in an ambiguous environment and collaborate across multiple areas in order to achieve a common business objective
s, the Project Lead has the interpersonal skills to influence and spur change, facilitate and enhance performance within a cross - functional environment
.

Bachelor’s Degree in appropriate field of study or equivalent work experience. A minimum of

3 years of experience

in project management or a related field. Experience of working autonomously in a fast-paced technology company. Excellent experience in Project Management Methodologies within a tech environment, Agile, SCRUM, etc. Proven ability to work creatively and analytically in a problem-solving environment demonstrating teamwork, innovation and excellence
. Builds and maintains relationships by engaging customers and stakeholders to establish credibility, solve problems, build consensus and achieve objectives. Excellent leadership, communication (written, verbal and presentation) and interpersonal skills. Self-motivated, decisive, with the ability to adapt to change and competing demands
. Experience in successfully leading projects and programs to on-time, on-schedule and within budget close. Experience with a first-class technology such as Zendesk. A good level of English & Spanish is a must.