IT Business Analyst

You turn messy, ambiguous business problems into clear, testable plans. At Xtremax, Business Analysts lead discovery and planning for client projects and internal products. You research markets and stakeholders, separate what users want from what the business actually needs, and document requirements that engineers and designers can execute. During delivery you manage change requests and keep stakeholders aligned. For product and managed-service work, you help shape business plans and go-to-market strategies. You won't design AWS architectures, that's our Solution Architects, but you will make sure the solution solves the right problem.

Responsibilities

Lead discovery: clarify goals, scope, constraints, and success metrics with clients and internal teams

Run structured research: stakeholder interviews, light market scans, and data reviews to validate needs vs wants

Produce clear documentation: BRD/FRD, process flows (flowchart/BPMN/UML), simple ERDs, and decision logs

Define acceptance criteria and measurable outcomes for each requirement or change

Facilitate workshops, present findings, and drive consensus among business, design, and engineering

Manage Change Requests: impact analysis, options, recommendations, and approvals with traceability

Support proposals and pre-sales with problem statements, solution outlines, and effort/cost inputs from SMEs

Build business cases and ROI models with Solution Architects and engagement leads

Contribute to product/FM initiatives: basic pricing logic, value propositions, and go-to-market artifacts

Track risks, assumptions, and dependencies; surface issues early with practical resolutions

Requirements

Minimum Bachelor Degree from a reputable university

Strong analytical thinking and structured problem solving; ability to reframe vague asks into testable needs

Proven experience in one or more adjacent roles with heavy discovery and analysis, such as:

Management/Strategy Analyst, Process Improvement/Lean, Project Management Specialist

Market Research Analyst, Data/BI Analyst, Operations Research Analyst

Product Owner/Manager, UX Researcher, Customer Success/Implementation (B2B SaaS)

QA/Test Analyst or Software Developer with solid requirements and UAT exposure

Demonstrated ability to create easy-to-understand

flowcharts

and lightweight

BPMN/UML ; comfort drafting

simple ERDs

Clear, concise writing for BRD/FRD and executive-level summaries; confident presentation skills

Stakeholder management experience across business and technical teams; calm under changing priorities

Familiarity with standard tools: Microsoft Word/Excel/PowerPoint; Confluence/SharePoint/Teams; Visio/Draw.io/Lucidchart; basic Figma/Visily is a plus, not required

Working knowledge of compliance research methods; you know where and how to find applicable regulations when needed

English proficiency is

mandatory ; Bahasa Indonesia a plus

Nice to have: exposure to cloud/SaaS projects, government or regulated domains, ROI modeling, or pre-sales support

Benefits

Competitive salary

14 days of annual leave

BPJS & Private Health Insurance

Various extracurricular activities (sports, music, etc.)

Quarterly company dinner

Opportunity to work in Singapore Headquarters

Young, dynamic and vibrant atmosphere

All around snacks, drinks, coffee, tea and regular culinary day

Located in the center of Bandung

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