Dutch Language Specialist

Customer Support Executive

About the Role:

It requires to deliver exceptional service to German and Dutch Customers by providing accurate information, resolving queries efficiently, and ensuring a seamless customer experience across all communication channels

Responsibilities:

- Provide professional, courteous, and helpful customer support across phone, email, and social media. - Address inquiries about products and services, offering accurate information and relevant product recommendations. - Resolve customer issues efficiently. - Deliver a consistently positive, empathetic, and professional customer experience. - Share clear and accurate product and service information, addressing customer needs in a timely manner. - Maintain service quality, meet resolution timelines, and ensure customer satisfaction. - Work in rotational shifts including US hours.

Requirements:

- Excellent fluency in spoken Dutch. - Preferred: Ability to communicate in a European accent. - Strong written communication skills in Dutch. - Minimum 2+ years of experience in customer support in Dutch - Knowledge of German will be an added advantage - Experience handling international customers via phone or chat is preferred. - Proven track record of managing customer interactions professionally. - Flexibility with rotational shifts and weekly offs. - Strong follow-up skills and a collaborative, team-oriented mindset. - Proficient in MS Office and online research. - Strong English communication skills.

We are a hardcore, fast-growth focused environment and a place where only dedicated, stable, dependable individuals who are willing to immerse themselves completely to this cause can thrive.