At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
Engineering technology designs and builds enterprise-wide structures, networks, servers, systems, monitoring, testing, telecom, security, storage and organizations to support the development team. Includes DevOps and Automation, Enterprise, Network, Platform, Security, Server and Service Delivery job families.
We're seeking a Director Site Reliability Engineer to join our team. You would be responsible for leading engineers who design, implement, and provide operational support for our technical infrastructure.
Responsibilities:
- Work within and across multi-geography teams to design, develop, test, implement, and support technical solutions across a full stack of development tools and technologies.
- Translate business requirements into technical designs, considering automation, availability, performance, scale, and cost.
- Ensure technical & security best practices along with Broadridge standards are adhered to in the design of technical infrastructure.
- Involved in technical design sessions and working closely with multiple teams, including application development teams, infrastructure teams, vendors, and clients, if needed, to review the infrastructure designs for new projects.
- Deliver high quality technical infrastructure, on-time, following Broadridge processes.
- Lead ongoing automation initiatives for the implementation and operational support of the infrastructure.
- Provide project planning and oversight, including costs and schedule estimates, scope and deployment scheduling considering resource and capacity constraints and business priorities.
- Lead technical implementations ensuring the quality of the infrastructure, compliance with Broadridge best practice and policy standards.
- Provide leadership and strategic direction to the SRE team.
- Manage and track SLIs, SLAs, SLOs, NFRs, to maintain and adhere to established operational standards.
- Conduct preventative maintenance to ensure capacity, scaling, security and availability of Broadridge services.
- Understand hardware and software dependencies between infrastructure components, across the processing stack supporting Broadridge Services.
- Collaborate with peers and other technical teams, such as development teams, architecture and subject matter experts to reduce or eliminate incident recovery times.
- Define Service Level Objectives (SLOs) for Broadridge Services.
- Implement operational improvements through automation, monitoring, and incident management to increase the reliability of Broadridge services.
- Work with technology vendors to understand their product roadmaps and how these align with Broadridge's Target State Architecture.
- Provide management of the SRE team including hiring performance reviews, providing direction, day to day workloads and identifying areas of improvement and leading by example
- Continuously inspire, mentor, and train the SRE team, providing direction on modern practices and technologies.
- Work with senior leaders to architect solutions with technical vision, maintainability and total cost of ownership in mind.
- Participate and contribute to strategic planning discussions with technical, business, and client stakeholders.
- Establish Design Patterns used by the technical infrastructure.
Qualifications: - 10+ years of experience with commercial service infrastructure at both a software and infrastructure level
- 3+ years of experience managing engineers or technical teams.
- Strong proven track record in supporting and delivering production services preferably in a financial services environment
- Functional skills - System Design and Architecture, DevOps / Deployment automation, Troubleshooting, Service Monitoring.
- Passionate leader who understands and respects personal & cultural differences.
- Knowledge of next-generation design patterns/architecture like micro-services, layered patterns, and cloud.
- Ability to work under pressure and be highly adaptable with an aptitude for learning new skills and new technologies
- Strong written and communications skills for collaboration with various teams and upper management
- Solid analytical skills, especially translating business requirements into technical design - with a continuous focus on aligning technical roadmap with the immediate and long-term business strategy.
- Able to adapt and embrace change and support business strategy and vision.
Preferred Qualifications: - Bachelor's degree in computer science, computer engineering, or in a related field.
- 6+ years of experience within a programming and application system environment, with solid experience and a working knowledge in the following technologies:
- OS: Linux, Windows
- Automation: Terraform, Chef, Jenkins, Ansible
- Cloud: AWS, Azure
- Scripting: Python, Groovy, PowerShell, Perl, Shell Scripts
- DevOps Tools: Jenkins, CI/CD, JFrog, Gits, Datadog, Splunk
We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone's unique perspective.
Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
