Director, Customer Supply Chain

Make A Difference For Those Who Make The World™

As a Customer Supply Chain Director, you will be part of a dedicated team based at the head office in Mississauga Canada, and reporting to the VP Fulfillment - Commercial & National Retail (US). This position is responsible for a variety of tasks to include all customer related supply chain initiatives in Canada, leading a strategic team of customer-focused individuals and provide continuous improvement to our processes. This position will work with various business units, and US counterparts where required.

It takes great people to achieve greatness. People with a sense of purpose and integrity. People with a relentless pursuit of excellence. People who care about making things better For Those Who Make The World™. Sound like you? Join our top-notch team of nearly 60,000 professionals globally who are making their mark on some of the world’s most beloved brands, including DEWALT®, CRAFTSMAN®, CUB CADET®, STANLEY® and BLACK+DECKER.

At Stanley Black & Decker Canada we are proud to be awarded the following honours; Canada's Top Employers for Young People (2020-2023, & 2025), Greater Toronto's Top Employers (2020- 2023, & 2025) and Canada’s Best Diverse Employers (2020-2023, 2025).

Responsibilities

Lead the strategic development and execution of supply chain initiatives focused on optimizing order fulfillment, service levels, and operational efficiencies.

Drive improvements to our service levels, demand forecast, on-time and in full (OTIF) delivery rates, and overall customer collaboration.

Act as the primary liaison between the company and key customer accounts, ensuring seamless supply chain integration and continuous improvement to enhance customer satisfaction and business results.

Manage a diverse team in multiple business locations.

Build strong relationships with customers, understand their supply chain needs and advocate for them within Stanley Black and Decker Canada.

Collaborate with Sales, Operations, Logistics, and IT teams to ensure alignment of customer requirements and supply chain processes.

Ensure compliance with relevant regulations, company policies, and customer standards.

Drive continuous improvement and complexity reduction initiatives using Lean, Six Sigma, or other methodologies.

Prepare and present regular reports on supply chain performance, customer satisfaction, and strategic initiatives to senior leadership.

Responsible for tracking and reporting Supply Chain Customer Compliance and developing processes and business models to mitigate compliance fines.

Qualifications

BA / BS Degree in Supply Chain Management, Operations Mgt, or related required, MBA Preferred.

7+ years of Customer Operations, Supply Chain experience.

7+ years of People Leader experience.

Advanced computer proficiency (Microsoft Office, SAP, Excel, Business Warehouse).

Effective project management skills and team leadership skills.

Strong cross-functional supply chain process knowledge.

Exceptional analytical skills and problem-solving ability. Strong attention to detail required.

Ability to effectively communicate across all levels of the organization.

Ability Travel up to 20%.

Bilingual – French & English – an asset.

A utility role with independence.

Benefits & Perks

Competitive compensation & benefits package.

Opportunity for career advancement with a fortune 200 company.

Use of a cell phone & laptop.

Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!

Who We Are We’re the World’s largest tool company. We’re industry visionaries. We’re solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art “smart factory” products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.

Global Benefits & Perks You’ll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.

What You’ll Also Get Career Opportunity : Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.

Learning & Development Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).

Diverse & Inclusive Culture We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.

Purpose-Driven Company You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

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