Client Servicing Manager

Responsibilities:

· Serve as the main point of contact for clients throughout planning and execution · Build and maintain strong client relationships through clear and effective communication · Collaborate with internal teams to meet client requirements. · Conduct client meetings to understand their event needs and preferences · Ensure timely project delivery and conduct quality checks · Provide excellent after-sales service to foster client satisfaction · Create a smooth onboarding experience for new clients · Maintain regular communication with clients via calls, emails and meetings · Address client concerns and identify solutions to enhance product acceptance · Keep accurate records of client interactions and details · Respond to client inquiries promptly and professionally

Qualifications:

· 4+ years prior experience in client servicing or similar roles · Proven experience in a leadership role is required · Excellent communication skills and the ability to anticipate the needs of customers · Must demonstrate strong analytical thinking skills · Should possess strong problem-solving skills and the ability to make sound judgement calls · Superior organizational and time management skills · Knowledge of customer service programs and databases, or the ability to learn new software quickly · Innovative, creative thinking skills to ensure the organization is providing a cutting-edge client experience · Experience in a Digital Marketing agency is preferred · Experience with Healthcare clients is a plus