Quality Assurance Manager

Manage and oversee plant Quality Assurance operations to ensure the production of food-safe products that meet customer expectations. Ensure adherence to Quality, Food Defense, Integrity, Legality, and Quality Management systems.

Duties and Responsibilities

Establish, implement, and maintain Quality Management Systems across the factory.

Ensure compliance with BPOM, Halal, Other certifications, and other local regulations in Indonesia and internationally.

Conduct internal and supplier audits; drive corrective and preventive actions.

Lead food safety, integrity, and legality assurance programs.

Resolve product complaints, handle non-conformances, and manage customer queries.

Develop specifications for raw materials and finished products.

Conduct regular reviews of policies and updates to align with international and Indonesian standards.

Train and develop the QA team, with emphasis on local talent development.

Key KPIs

Audit compliance scores

Customer complaint closure rate

Food safety incident rate

Team training & certification completion

Person to Cover

QA Manager Systems Compliance

QA Manager Control

QA Manager Laboratory

Working Conditions & Environment (Location) Office premises and manufacturing plant at Gorontalo, Sulawesi, Indonesia.

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