Communication Trainer

Job description Title:

Communication Trainer Location:

Thane - Work from office Type of Employment:

Full time Role Shift:

Night Shift (US Time Zone)

Role & responsibilities

Conduct detailed Voice & Accent and culture training (US clients) and coordinate New Hire, Progression & Enhancement Training activity To be able to coach new hires/existing staff on their communication skills , soft skills, rapport building, telephone etiquette and monitor their progress Content Development Provide Coaching & Feedback and supervision during OJT/Nesting period Monitor calls on Communication, Soft Skills, and Process & Compliance Parameters. Provides Coaching & Feedback to enhance agent performance. Develop action plans for the bottom quartile and ensure that they move up the learning curve by means of Special Coaching Analyze Audit data, Compliance, Communication & Process related data. Prepare & Implement action plans Excellent written and verbal communication skills in English Presentation feedback and coaching skills.