Technical Support & Customer Service Specialist L1

I'm Chahinez Hasnaoui, Recruitment Consultant at FED IT, specializing in the placement of information technology professionals. Today, I'm excited to share a unique opportunity within a Quebec-based immersive technology company, a global pioneer in interactive and sensory entertainment experiences. I'm Chahinez Hasnaoui, Recruitment Consultant at FED IT, specializing in the placement of information technology professionals. Today, I'm excited to share a unique opportunity within a Quebec-based immersive technology company, a global pioneer in interactive and sensory entertainment experiences. As part of a temporary replacement, you will provide first-level IT support to internal teams. Your role is essential to ensuring smooth operations during a key period between mid-December and early January. Your responsibilities: * Basic troubleshooting: hardware, software, and workstation issues * User support for Windows and Office 365 * Assistance with peripherals: printers, monitors, accessories * Support with network connectivity and resolution of simple incidents * On-site support to assist employees in their day-to-day needs * Experience in Level 1 technical support * Strong knowledge of Windows, Office 365, and standard office environments * Customer-oriented mindset, autonomy, and quick execution * Available immediately * Ability to work on-site in Longueuil

Conclusion Looking to join a Quebec-based company at the intersection of entertainment and advanced technology, where your skills will have a real impact on the global customer experience? This is your chance to become part of a passionate team recognized worldwide!