Driver Operations Associate

Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning-fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!

Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year-old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.

Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility – awareness in ourselves to learn from others and never stop improving.

At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.

Your impact won't end there ; you'll also boost Lalamove's market presence by significantly raising the number of branded vehicles, preserving delivery processes for corporations and non-corporations, and developing new initiatives.

You are the one who will directly empower our driver-partners and ensure their long-term economic viability .

Think you are up for it? Apply now and join us as #OneLalamove!

The recruitment process will be carried out in English, and only shortlisted candidates will be notified.

What you’ll do:

Grow Lalamove offline presence on the street by keep increasing the number of Lalamove sticker drivers and Lalabag

Manage all offline presence operations activity consist of acquisition and retention of the Lalamove Sticker Drivers.

Maintain driver communication initiatives (phone call, WA, and in-app notification) in relation to inviting drivers to come to hubs, also educating drivers about sticker SOP.

Lead and monitor the team of 3 driver operation supports

In charge of the offline presence inventory (stock availability for sticker & Lalabag, weekly stock inventory) and distributions

Reporting to Offline Presence Lead

What we seek:

Good communication and interpersonal skills

Able to meet the target set by the company

Leader of small team

Attention to detail

Generalist and fast learner

What you’ll need:

Graduated from a reputable university. Majoring in operations management and industrial engineering is preferred

Minimum 1-3 years of experience working in operations department

Good analytical and problem-solving skills

Familiar with Google Spreadsheets

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