AVP, Team Lead, Senior Service Manager, Consumer Banking

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AVP, Team Lead, Senior Service Manager, Consumer Banking

role at

DBS Bank .

As the leading bank in Asia, DBS Consumer Banking Group offers a full spectrum of products and services—including deposits, investments, insurance, mortgages, credit cards, and personal loans—to help customers realize their dreams at every life stage.

Responsibilities

Cultivate Service Excellence culture for customers at branch

Manage operational processes to be in line with internal procedures, local regulation, and group policies

Lead and manage project end‑to‑end incorporating both customer and staff journeys

Ensure continuous improvement for CBG related processes and procedures to achieve effective and efficient processes

Lead and implement AML/CFT procedures ensuring compliance with Indonesian AML/CFT laws & regulations and DBS standards

Requirements

Bachelor degree in any discipline with at least 7 years client servicing experience and basic understanding of relevant banking practice preferred

Excellent leadership, interpersonal and communication skills

Attentive to detail and accurate in work

Self‑motivated and driven to reach personal goals

Apply Now We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognizes your achievements.

Primary Location Indonesia

Job Customer Service

Schedule Regular

Job Type Full-time

Job Posting Nov 14, 2025, 9:00:00 AM

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