Senior Claims Consultant – Broker

Play a key role in Hollard's Broker Claims team

2 permanent roles available, one within Home and one within Motor

Hybrid/WFH opportunity alongside a supportive & collaborative team culture

About Hollard

Hollard Insurance is part of the Hollard Group of Companies and a top 5 General Insurer in Australia and New Zealand. We underwrite a broad range of general insurance products, including motor, home, contents, business, bicycle and pet, in proud partnership with some of Australia's biggest consumer brands and broker businesses. As an independent and privately owned company, we believe we can go further together – for our people, customers, communities and partners – through an innovative approach to providing insurance.

Our state‑of‑the‑art facilities in North Sydney reflect our commitment to providing innovative workspaces that support hybrid and remote work.

About the Role We are seeking two experienced Senior Claims Consultants to join our Broker space. One role sits within our Home team, and the second within our Motor team. These positions are responsible for managing diverse portfolios of complex, sensitive, high‑risk claims within their respective portfolios.

In addition to the day‑to‑day management of your claim portfolio, there will also be a strong focus on supporting upskilling and mentoring junior team members to uplift overall capability within the team.

These roles are hybrid and open to candidates based in

NSW, QLD and VIC .

Manage a portfolio of sensitive claims, reviewing and settling the more complex cases

Act as a referral point for claims officers to provide advice and approvals above authority

Complaints management, ensuring any complaints are resolved timely and accurately

Provide information and feedback on claims activity and developing trends to underwriters/risk assessors to enable appropriate actions to be carried out

Set reserves and authorise payment within delegated authority

Provide ad‑hoc assistance to the Team Manager where required

About You

Substantial claims experience (Personal Lines – Home, Landlord or Motor Claims)

Excellent knowledge of the General Insurance Code of Practice, Insurance Contracts Act, breach management and escalation process, complaints handling and monitoring

Coaching and mentoring experience, particularly in supporting peers within a claims team

Experience in dealing with or supporting a Broker Network

Keen eye for detail with the ability to work under pressure and to deadlines

Strong experience in complaints handling and supporting complaints resolution

Working at Hollard At Hollard, you’ll discover an environment where you can truly make an impact. We offer the best of both worlds – the opportunity, agility and creativity of a company growing with scale, alongside a focus on becoming a catalyst for enduring, positive, social change.

We’re a tight‑knit team, where authentic voices and unique perspectives matter. We work supportively, collaboratively and inclusively to help shape our future and create shared value for our communities.

Hollard proudly promotes flexible work including remote work, non‑traditional work patterns, and work‑family balance. We’re also unapologetically committed to creating a workplace that values your diversity with a true sense of inclusion. We actively seek to hire for your different lived experiences, including as it relates to disability, ethnicity, faith, Aboriginal and Torres Strait Islander Peoples, gender diversity, sexual orientation, age, neurodiversity.

We’re building something special. Working closely with our industry partners to reshape insurance for the better, we’re people changing insurance.

Important Notes Even if you don’t meet all our selection criteria, we encourage you to apply.

A full background check will be completed on the successful applicant.

We will not require any support from Recruitment Agencies and kindly request that no unsolicited resumes are sent to Hollard in relation to this role or others. Only direct applications will be considered.

Visit the Hollard careers page to learn about how Hollard will collect, store and handle your personal information.

Application Questions

How many years’ experience do you have as a claims consultant?

Which of the following statements best describes your right to work in Australia?

How much notice are you required to give your current employer?

What’s your expected annual base salary?

Hollard conducts background checks on all new employees. Are there any convictions you would like to disclose?

Do you have any accessibility needs during the recruitment process?

Please confirm your full legal name.

Do you have a relative who is currently employed at Hollard? If yes, please list their full name.

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