ERP Functional Consultant

Key Responsibilities :

- Own the Business Central ecosystem by taking a full handover from the outsourced implementation team, ensuring deep understanding of all customisations, integrations, workflows, and ongoing initiatives. - Serve as the primary functional expert and go-to contact for all Business Central–related requirements across the organisation. - Work closely with stakeholders to analyse, document, and optimise business processes, with strong focus on e-commerce, OMS, WMS, P2P, R2R, O2C, and finance operations. - Convert business requirements into clear functional specifications, collaborating with developers to ensure accurate and efficient customisations. - Build, lead, and mentor an internal team of Business Central developers to support custom enhancements and continuous improvement. - Oversee and manage integrations with custom-built websites/apps, courier partners, banking systems, and other third-party platforms using APIs and related technologies. - Ensure smooth operations, maintenance, and continuous improvement of the Business Central environment to meet evolving business needs. - Provide training, support, and guidance to internal users to enhance adoption and system utilisation. - Stay current with the latest Business Central features, updates, and best practices for ongoing optimisation.

Key Requirements :

- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field. - 5+ years of hands-on experience as a Business Central / Dynamics NAV Functional Consultant, with proven success in implementations and customisations. - Strong understanding of e-commerce business processes and operational workflows. - Practical experience across OMS, WMS, P2P, R2R, O2C, and finance modules in Business Central. - Prior experience handling handover and knowledge transfer from outsourced teams. - Good working knowledge of the AL programming language and the Business Central development environment. - Strong understanding of API-based integrations with external systems (web/app platforms, logistics partners, banking systems, etc.). - Exceptional analytical, problem-solving, and communication skills. - Demonstrated leadership ability with experience managing or mentoring technical teams. - Ability to operate independently, take initiative, and deliver in a fast-paced environment.

Preferred Skills

- Experience in e-commerce or retail industry environments. - Project management experience or relevant certification. - Understanding of Indian statutory and compliance requirements related to finance and operations. - Familiarity with the Microsoft Power Platform (Power BI, Power Automate, Power Apps). - Strong interpersonal skills and ability to collaborate effectively across teams.