Voice Integration Engineer – Cisco Webex / SIP

Experience: 4–7 years

Location: Remote / Hybrid / On-site (flexible) About the Role We’re looking for experienced Voice / Telephony Integration Engineers to help enhance the Aisera Voice offering with advanced Cisco Webex and contact center capabilities. You’ll work on real-time voice systems, SIP signaling, and integration with call center workflows—adding features, ensuring compatibility, and improving performance. Key Responsibilities Implement Cisco Webex Voice features: Transfer callback with call history IVR channel configuration compatibility Silero VAD compatibility with MULAW audio Automate BYOVA datasource management Add DTMF support Retrieve integration info from tenant-server (not direct DB) Implement health check / status monitoring Integrate with SIP / AudioCodes / call center workflows Understand existing Aisera codebase and rapidly build features Collaborate with small cross-functional team (2–3 engineers)

Required Skills & Experience 4–7 years in Voice / Telephony / UC / Contact Center engineering Strong knowledge of SIP, RTP, DTMF, codecs (MULAW, G.711) Hands-on experience with Cisco Webex Voice / Contact Center Familiarity with AudioCodes, IVR, call routing, and callback workflows

Strong debugging, troubleshooting, and integration skills Programming / scripting (Python, Java, or similar) Able to understand and extend existing codebases

Good to Have Exposure to Silero VAD, BYOVA, or Voice Analytics systems Experience with CPaaS / Voice-as-a-Service platforms Cisco voice certifications Why Join? Short-term, high-impact project with a leading AI-driven voice platform Opportunity to shape next-generation enterprise voice features