Bengali Customer Support Specialist

Position:

Bengali Customer Support Specialist Location:

Remote (India) Employment Type:

Full-time Role Overview: We are seeking a skilled Customer Support Specialist proficient in

Bengali and English

to deliver high-quality assistance to our customers. This role involves resolving inquiries, providing product information, and ensuring customer satisfaction.

Fresh graduates with strong language skills are encouraged to apply. Key Responsibilities: Respond to customer queries via calls, chats, and emails Analyze customer needs and offer accurate solutions Document interactions in CRM tools and follow standard procedures Collaborate with internal teams to resolve complex issues Maintain service quality, response time, and customer satisfaction metrics Qualifications: Exceptional command of

Bengali and English Strong communication, active listening, and problem-solving skills Ability to work remotely with minimal supervision Basic computer literacy Previous customer support experience is a plus but not required